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Petplan: Pet insurance reviews

View other Petplan products
4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

Pet plan services

4
I have received very good communication from the pet plan team via email Reviewed on: 22nd September 2021
Holly Noel's avatar
Holly Noel

Always first class service

5
Whether you're registering a new pet, saying goodbye to one that's passed away or you need a claim sorted quickly, Petplan have provided excellence in customer service across many years and many pets. I have been with other companies in the past and have no intention of even searching for another whilst petplan continue to put their customers first. Reviewed on: 22nd September 2021
Steve Holt's avatar
Steve Holt

Excellent

5
Good service, efficient and caring Reviewed on: 22nd September 2021
Loopyloo's avatar
Loopyloo

Peace of mind

5
Good coverage, easy to set up and competative price. Reviewed on: 22nd September 2021
Mike R's avatar
Mike R

Expensive, but hopefully worth it if I need to claim.

5
Very expensive, but I hope all claims will be covered if I ever need to claim. I think there should be a reduction with a no claims bonus. After 5 years of no claims it would be nice to have this recognised. Reviewed on: 22nd September 2021
D. Howarth's avatar
D. Howarth

Absolutely Useless

1
From my experience please go elsewhere !! These people don’t care and you will be thrown from pillar to post to get your claim through and it will take months . Not good experience ! Never Again will I use or recommend Petplan !! Reviewed on: 22nd September 2021
Vinn Makwana's avatar
Vinn Makwana

10 out of 10 service

5
Best company out there allway looks afther my needs Reviewed on: 22nd September 2021
ian mcarthur's avatar
ian mcarthur

Great company

5
Great company easy to use website, easily laid out documents and worded in such away that all can understand. Love that the have a exclusion section that clearly lays out all the info you need. Well be using these again for the next furry friend to join our house. Reviewed on: 22nd September 2021
Naomi Griffiths's avatar
Naomi Griffiths

Petplan has always been our choice of pet insurance and its the peace of mind that makes us loyal customers

5
Petplan offers the best life coverage for our pet in an affordable way. The peace of mind is invaluable though Reviewed on: 22nd September 2021
Pearl 's avatar
Pearl

A insurance you can trust

5
Petplan has always made claims easy when you are going through a hard time with your pet being ill Reviewed on: 22nd September 2021
Lisa Burton's avatar
Lisa Burton

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