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Petplan: Pet insurance reviews

View other Petplan products
4.67
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Brilliant pet support

5
We are with petplan for over 7 years now. We never had bad experience - always well supported during stressful time with our lovely cats. Reviewed on: 22nd September 2021
Anna's avatar
Anna

Excellent

5
We have had to make 2 very large claims in the past 2 years and the paid directly to the vet super quickly with no hassle Reviewed on: 22nd September 2021
Lyndsay Mackay's avatar
Lyndsay Mackay

Brilliant value

5
I have had my dog insured with Pet Plan since we got her 3 yrs ago. Yes the fee has gone up but within a realistic range Would not change insurers Reviewed on: 22nd September 2021
Claire Roberts's avatar
Claire Roberts

Just another scam Pet Insurer

1
My experience was that that the Insurer will find an excuse not to pay . Reviewed on: 22nd September 2021
Binn's avatar
Binn

Pet plan services

4
I have received very good communication from the pet plan team via email Reviewed on: 22nd September 2021
Holly Noel's avatar
Holly Noel

Always first class service

5
Whether you're registering a new pet, saying goodbye to one that's passed away or you need a claim sorted quickly, Petplan have provided excellence in customer service across many years and many pets. I have been with other companies in the past and have no intention of even searching for another whilst petplan continue to put their customers first. Reviewed on: 22nd September 2021
Steve Holt's avatar
Steve Holt

Excellent

5
Good service, efficient and caring Reviewed on: 22nd September 2021
Loopyloo's avatar
Loopyloo

Peace of mind

5
Good coverage, easy to set up and competative price. Reviewed on: 22nd September 2021
Mike R's avatar
Mike R

Expensive, but hopefully worth it if I need to claim.

5
Very expensive, but I hope all claims will be covered if I ever need to claim. I think there should be a reduction with a no claims bonus. After 5 years of no claims it would be nice to have this recognised. Reviewed on: 22nd September 2021
D. Howarth's avatar
D. Howarth

Absolutely Useless

1
From my experience please go elsewhere !! These people don’t care and you will be thrown from pillar to post to get your claim through and it will take months . Not good experience ! Never Again will I use or recommend Petplan !! Reviewed on: 22nd September 2021
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Vinn Makwana

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