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Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
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1%
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0%
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

Peace of mind

5
Having my pet insured with PetPlan has given me such peace of mind. Friendly team and clear information. Reviewed on: 20th September 2021
Sue Colin Thomas's avatar
Sue Colin Thomas

Very trusted insurer!!!

5
I wouldn’t want to go with anyone else! Petplan is easily the most reliable and best for your pet. I also know when my dogs insurance is due as petplan give you a date of when you want to pay/an available date suitable for you. With my previous insurer, I never knew when my dogs insurance was due. Definitely recommend petplan to anyone with a furry friend!❤️ Reviewed on: 20th September 2021
Remmy Vinall's avatar
Remmy Vinall

Easy and efficient

5
Superb service and responsive , very helpful and friendly staff Reviewed on: 20th September 2021
Williams's avatar
Williams

always insured pets with you, and always been pleased with your service

5
Always been insured with you for many years for different dogs, and always received very good service from you. thanks Reviewed on: 20th September 2021
maureen Harris's avatar
maureen Harris

No-hassle direct-pay when needed

5
No fuss, no hassle, if there’s an issue and you need to claim, PetPlan will sort this out directly with your vet, so all you have to worry about is the excess. Reviewed on: 20th September 2021
michelle.rihoy@hotmail.com's avatar
[email protected]

Cover for Tess

5
Very clearly explained for an “old lady” Reviewed on: 20th September 2021
Car pool le Betteley's avatar
Car pool le Betteley

Always helpful & professional

5
Excellent company & always ready to help with any problems. Reviewed on: 20th September 2021
Kevin's avatar
Kevin

Peace of mind

5
Quick and easy to review and choose best cover for my pet Reviewed on: 20th September 2021
Michael Britton's avatar
Michael Britton

Great value

5
Never had a problem with claiming,always pay out quick,very helpful on the phone Reviewed on: 20th September 2021
Donna Hatton's avatar
Donna Hatton

Amazing!!

5
Petplan is new to me but I found it so easy to set up, I'm very happy with the result and how cheap it is. It fits me perfectly. Reviewed on: 20th September 2021
Chelsea hollis's avatar
Chelsea hollis

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