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Petplan: Pet insurance reviews

4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh

About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

Very happy with service provided

5
My experience was very good from start to finish , well informed what was going on at all times. Reviewed on: 20th September 2021

Peace of mind

5
Having my pet insured with PetPlan has given me such peace of mind. Friendly team and clear information. Reviewed on: 20th September 2021

Very trusted insurer!!!

5
I wouldn’t want to go with anyone else! Petplan is easily the most reliable and best for your pet. I also know when my dogs insurance is due as petplan give you a date of when you want to pay/an available date suitable for you. With my previous insurer, I never knew when my dogs insurance was due. Definitely recommend petplan to anyone with a furry friend!❤️ Reviewed on: 20th September 2021

Easy and efficient

5
Superb service and responsive , very helpful and friendly staff Reviewed on: 20th September 2021

always insured pets with you, and always been pleased with your service

5
Always been insured with you for many years for different dogs, and always received very good service from you. thanks Reviewed on: 20th September 2021

No-hassle direct-pay when needed

5
No fuss, no hassle, if there’s an issue and you need to claim, PetPlan will sort this out directly with your vet, so all you have to worry about is the excess. Reviewed on: 20th September 2021

Cover for Tess

5
Very clearly explained for an “old lady” Reviewed on: 20th September 2021

Always helpful & professional

5
Excellent company & always ready to help with any problems. Reviewed on: 20th September 2021

Peace of mind

5
Quick and easy to review and choose best cover for my pet Reviewed on: 20th September 2021

Great value

5
Never had a problem with claiming,always pay out quick,very helpful on the phone Reviewed on: 20th September 2021

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