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Petplan: Pet insurance reviews

View other Petplan products
4.67
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Excellent experience

5
We had trouble making the claim online phoned pet planning sorted in no time really helpful thanks Reviewed on: 18th September 2021
Mick's avatar
Mick

Excellent value for service and pet care.

5
ALLWAYS very helpful in pet advice, supported and driven with an excellent administral team. Reviewed on: 18th September 2021
Merry's avatar
Merry

Highly recommend

5
Easy sign up affordable payments peace of of mind that have cover on my beautiful furbaby Reviewed on: 18th September 2021
Tammy Maddocks's avatar
Tammy Maddocks

Best insurance for my beloved pet

5
Helpful advice and efficient processing of claims. Reviewed on: 18th September 2021
Julie's avatar
Julie

Ollie runs and walks without a limp thanks to Petplan.

5
My dog Ollie the Collie injured his shoulder and required a very expensive operation to put it right. Petplan quickly assessed the injury and agreed to pay the claim. Thank you Petplan from myself and Ollie. Reviewed on: 18th September 2021
Sam Brown's avatar
Sam Brown

Petplan has got our back

5
Simply the best insurance around! No argueing over claims, direct claims easy to sort, no penalties for claiming, "covered for life" means we can claim for re-occuring conditions, plus they always seem to truly care about our dogs -what more could one ask for? In my mind Petplan is exemplary, that's how all insurance should operate: to give peace of mind instead of dreading making a claim, unfortunately other insurers don't seem to get that, Petplan is the only one, I cannot rave about them enough! Thank you so much, Petplan, from the bottom of our -and our dogs- heart! Reviewed on: 18th September 2021
X. B.'s avatar
X. B.

Pet Perfectly

5
They understand my pets needs and don’t hike the prices up if you actually need to make a claim. No other pet insurers do this and this makes Petplan more than worth their higher premiums Reviewed on: 18th September 2021
CDoole1984's avatar
CDoole1984

Very happy with my pet plan policy for Macy and Benji

5
Your customer service is excellent.The agents are always helpful and very caring towards my dogs Reviewed on: 17th September 2021
Mandy Grossman's avatar
Mandy Grossman

Amazing

5
I've been with petplan for a year now. My cat became poorly and needed to go to the vets. The bill came to over £1100. I paid my excess and petplan paid out straight to the vets within days. No hassle at all. A simple, short form to fill in and job done! Couldn't recommend petplan more. Reviewed on: 17th September 2021
Pink Peanut's avatar
Pink Peanut

Petplan are one of the best

5
Idpnt getctextscemails wanting to have addons to the policy which is greatn Reviewed on: 17th September 2021
Dave 's avatar
Dave

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