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Petplan: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (2342 reviews)

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4.86

Based on 2,342 reviews, last reviewed 27th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026

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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Petplan Pet insurance reviews (2342)

Review of the Petplan, Pet insurance:

Fast, friendly and efficient

Only delays in payment were due to shortstaffing at vet. Even then petplan advised for reason for delay. Reviewed on: 29th September 2023

Helpful and friendly

Petplan are always really helpful and friendly. I feel safe knowing my dog is protected by them. Reviewed on: 17th September 2021

Great pet insurance

Great value for money and have always helpful with a query Reviewed on: 17th September 2021

Amazing service

Great service, answered all my questions when I called, fast and easy to claim Reviewed on: 17th September 2021

Excellent service

Always fast superb service, never any problems whatsoever. Reviewed on: 16th September 2021

I know if Tinker is ill or has hurt.herself then she's covered

This is a service to cover my fur baby in case of illness or injury. Reviewed on: 16th September 2021

Brilliant company

Brilliant company to deal with. Claims generally sorted out quickly and with very little stress Reviewed on: 16th September 2021

My thoughts

Not the cheapest but you pay for what you get and you get what you pay for and for that reason i choose Petplan and would recommend. Reviewed on: 16th September 2021

Great cover and service.

I am extremely happy with the service, very well priced and covers everything I need. website is simple to use. over all I am very happy. Reviewed on: 16th September 2021

Nothing less

After using another insurance for our last dog, which we thought was comprehensive enough to cover all eventualities however it was not. So this time we've gone with pet plan for piece of mind. Reviewed on: 16th September 2021

Simply The Best

I have had pet insurance with Pet Plan for over 30 years and in that time I have nothing but praise for the way that they have ensured the well being of so many of my pets when they have needed treatment and their for life policy means exactly that unlike some others - I would always recommend them for Pet insurance , Reviewed on: 16th September 2021

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