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Petplan: Pet insurance reviews

View other Petplan products
4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

Excellent Service

5
Been with petplan for over 20 years, all my cats have been insured with them. Claims all dealt with quickly Reviewed on: 15th September 2021
Anne 's avatar
Anne

Domestic Cat Insurance

5
Fantastic insurers, give complete peace of mind, I've made several claims for my cat over the past years, both for injuries and diabetic illness and the costs were paid into my bank without quibble within a couple of weeks. Reviewed on: 15th September 2021
FinlaySinclair's avatar
FinlaySinclair

Very good nice low prices and low acc

4
Well I can't give a fill story but I've read part of my contract look really good so far. Reviewed on: 15th September 2021
Jonathan James's avatar
Jonathan James

well looked after

5
hassle free, animal first, always improving insurance. Reviewed on: 15th September 2021
Lisa Williamson's avatar
Lisa Williamson

Lady

5
I’ve been very lucky with Lady so far and only needed emergency treatment once. Sorted instantly with lovely staff, my sixth year and won’t change … Reviewed on: 15th September 2021
lyndapelan@hotmail.co.uk's avatar
[email protected]

Cannot fault PetPlan - Life Savers

5
My GSD puppy, Bonnie, unfortunately had some issues with her kidney (renal dysplasia) leading to the kidney being removed at only 4 months old. The surgery and ongoing treatment would of cost over £5000, we of course only paid a small fraction of this. No other insurance company would of covered Bonnie for her condition and I cannot thank PetPlan enough for handing her another life line. As everybody knows our pets are our family and thanks to PetPlan a part of my family is still here with me. Thank you! Reviewed on: 15th September 2021
Caitlin's avatar
Caitlin

Excellent policy

5
Excellent policy makes the claiming experience with my vets quick and easy Reviewed on: 15th September 2021
Jeanette ryan's avatar
Jeanette ryan

Excellent

5
Pet Plan has always offered the best insurance cover for my cat , giving me peace of mind concerning the wellbeing of my pet . Reviewed on: 15th September 2021
KM's avatar
KM

A trustworthy policy

5
PetPlan are very slick to deal with especially with the facility to make claims electronically. Once you make a claim online, you receive your money back extremely quickly. The cover for life is extremely good especially as my pet has a longterm skin condition Reviewed on: 15th September 2021
Glyn JONES's avatar
Glyn JONES

Quick and easy

5
I was worried when I first took pet insurance, because of all the stories I heard of companies not paying when needed. But there was no reason to worry with PetPlan. They respond to queries, ask for details from your vet and pay with no trouble. Definitely worth setting up insurance with PetPlan. Reviewed on: 15th September 2021
Camelia's avatar
Camelia

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