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Pockit: Account reviews

Name: Account
Rating: 2.89 (574 reviews)

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2.66

Based on 574 reviews, last reviewed 23rd Dec 2025

No new 5 star reviews

in the past 90 days

80% decrease in 1 star reviews

in the past 90 days

42%

50%

Latest highest rating:

5

Pockit its been such a big help in my life. Pockit its been such a big help in my life.im so grateful cause they make my life easy never had any problems or issues with pockit ,great service pro... Read more Reviewed on: 12th March 2025

Latest lowest rating:

1

STOLE OVER £6000 Customer: 561880473 FORMAL COMPLAINT – FINAL NOTICE BEFORE REGULATORY ESCALATION Subject: Final Formal Complaint – Unlawful Account Restriction, Wit... Read more Reviewed on: 23rd December 2025

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About this product

Pockit offer a Prepaid Mastercard® account with no credit checks required.

You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also help you build your credit score. There’s a monthly fee to pay for the Pockit Account.

Pockit Account reviews help you find out what it’s really like to be a customer. If you’ve used Pockit before, you can also leave a review and share your experience.

Pockit Account reviews (574)

Review of the Pockit, Account:

Bordering On Fraud

I used Pockit for 6 months without any problems. Then last week my Prepaid Credit Card was refused 3 times even though I had plenty of money into my account to cover transactions. I was too late to stop my monthly SO transferring money to this account. Contacting Pockit is a nightmare. Emails are unanswered or contain bland uninformative responses. Phone calls go unanswered. At the same time I was blocked from taking money out, my SO never arrived in my account (and has not done so after 5 days even though my Bank is the same as the one they use). I have reported this to the police (ActionFraud) and my bank (who assure me the SO was paid in. Today I managed to get them on the phone. They told me my card had been stopped because of suspected fraudulent activity. They apparently never thought to inform me and could not tell me when or where this activity had taken place. They did not know what had happened to my SO. When I logged back in, the link to take money out was working, but I could not use it because my account balance had been reduced to zero though my online statement shows £70. I have a card that does not work, money that has vanished from my account, and a SO payment that has also vanished. One final point. I posted this on Facebook and was in the middle of helping two users with similar problems when all my posts were deleted and I can no longer post to Pockit's page. Only Facebook could have done this. It is interesting that this huge organisation will support its advertisers without checking the veracity of complaints. Update: - My problem has now been resolved (speedily) after I emailed [email protected] These are the people who licence Pockit. If you are experiencing difficulties send a clear timeline of your problems to this address. Reviewed on: 18th October 2016

terrible

Update, 9 months after my sons benefits were withheld by Pick- Pockits the Ombudsman has now forced them to agree to return the money to the Department of Work and Pensions (as if they would have sent money to the wrong person). Hopefully my son might get the money in time for next Xmas which is when they refused to allow him access to his account even though he is a vulnerable adult that they purport to help. However as yet three weeks after the Ombudsman phoned me to let me know nothing has been returned. This organisation is extremely difficult to deal with, long waits to get through to a human, close accounts without warning leaving people potentially in desperate financial need. What possible reason could there be to withhold benefits from a government department? AVOID at all costs they are either incompetent or willfuly negligent.! Reviewed on: 18th August 2022

Horrible experience

Pockit had my account under review for a long time .Then claimed that they refunded the funds back to the sender which they didn't .They will ignore your messages and emails. Reviewed on: 22nd July 2022

terrible company avoid at all cost

where do i start with this company .... awful stay clear.freezing accounts with your money in ... no customer services so if you get any issues your on your own. my account was frozen with 1.5k in for weeks. i subimtted all id and it still wasnt enough. i have yet to get my money back !! Reviewed on: 21st July 2022

I am writing this review to help someone who wants to apply for an account with pockit ...please avoid at all cost these people are scammers

After sending all proof that a payment I received was legit, they still have my account on hold ..I have sent emails which have been ignored.Surpringly when I sent them an email from a different email address that's registered to my pockit account..i received a reply these people are scammers avoid they will have your money on hold and then you will never access it again . definitely taking them to a small claims court Reviewed on: 18th July 2022

Review

Bad customer service scammers been two weeks for my account under review and no news from them Reviewed on: 1st July 2022

Review scam

Been over two weeks and not a single reply from them about money being stuck in account scammers Reviewed on: 1st July 2022

They stole my money

Transferred £1600 to Pockit account and the money never appeared. When I contacted them about this they suspended my account. Now it's impossible to contact them. Reviewed on: 27th June 2022

Parasites

I have met some monumentally stupid people in my life but pocket are in another League. Blocking my account until I prove where the money comes from.... It CLEARLY says DWP - Department of Work & Pensions. And disability allowance. That's the government you fools. If they have sent me money fraudulently then block Borris's account, not mine. You've been happto receive the payments until now. I need that money to live on you. Parasites. Reviewed on: 31st May 2022

Had a payment go into my account of £3,660

Had a payment go into my account of £3,660, and was told it would clear Friday, if not the next day, it is now Monday, the payment is still pending, i have been told it was escalated to another team. Pockit can not give me a time frame for when this team will get back to me. Also an update: Lily: You have been fully advised on this issue should you continue to come through live chat regarding this we will treat this as spam and will need to take further action. Reviewed on: 30th May 2022

Ridiculous Customer Service & Worst Financial Company Ever

I always try my utmost to be honest and sincere with reviews, as well as detailed in summary, but I feel like exploding after half a decade and still not having my money returned! Without exaggeration, this organisation is the worst I've ever experienced - in all manners and every aspect. I've been treated like absolute garbage by their so-called "customer support". I've been repeatedly lied to, (yes, lied and not mistakenly advised), and lost all the money I had in this awful account. After sending dozens of documents, I was repeatedly told they needed more. I was asked for x documents, sent them, then asked for different ones. This happened repeatedly and I'm not a low-iq reprobate. I've been lied to, shouted at, laughed at and hung up on. This company should've never been allowed to continue after their first cases started coming out - still under investigation and operating! STEER CLEAR OF THESE FRAUDS! Reviewed on: 11th May 2022

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