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Policy Expert : Car insurance reviews

Name: Car insurance
Rating: 4.82 (5025 reviews)

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4.82

Based on 5,025 reviews, last reviewed 3rd Nov 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

Setting up policy and getting renewal through very e... Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company! Reviewed on: 7th September 2025

Latest lowest rating:

1

Terrible experience please stay away Terrible experience – please stay away! I had one of the worst experiences ever with this insurance company. My car broke down on the motorway while ... Read more Reviewed on: 3rd November 2025

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About this product

Policy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold.

Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected no claims. There’s also a range of flexible add-ons and an online portal where you can manage your car insurance 24/7.

Policy Expert car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Car insurance reviews (5025)

Review of the Policy Expert, Car insurance:

Easy to use, quick service and access your account a...

Easy to use, quick service and access your account any time through their portal. Reviewed on: 24th October 2024

Insurance with a smile!

I have been driving 12 years and always yearly changed insurers . Policy expert were the first company never made things difficult and always provided excellent customer service . I was got to speak to a human which I love hate automated voices . They support my policy changes so iffciently I was truly grateful. This company are wonderful... I will be recommending them . Reviewed on: 29th September 2022

How does one judge an insurance company?

Car insurance is a legal necessity. The way I see it, there are only two real ways in which to evaluate any insurance company; 1. What is the cost of the premium? 2. How has the company dealt with my claim? 1 is easy to answer, their policies are relatively inexpensive. As the commodity is a necessity, the cheaper the better, or is it? 2 is much more complicated. Will the company pay out in the event of a claim? Will the company pay out the true value of a claim? What will be the customer experience in the event of an accident or theft? I have to have insurance so I want it to be only as expensive as it needs to be, which I doubt it ever is. Insurance is, after all, to do with risk management and maximising profits, not doing the right thing by those who have unfortunately come a cropper. It has, fortunately, been a long time since I have needed to call on an insurance company to do the right thing and I am not confident that any of them would. My opinions are borne of experience. Reviewed on: 28th September 2022

Insurance as it should be!

Always easy to talk to a team who answers the calls quick. I have waited for a lot of minutes for other companies.. Reviewed on: 28th September 2022

Donna is amazing

Called after receiving an email from you. Donna listened to what situation and then went the extra mile to help me. An asset to your company well done Donna Reviewed on: 28th September 2022

Excellent insurance company

Fantastic insurance company. Great policies at fair prices. Staff always helpful and polite. Can not fault them in any way. Reviewed on: 28th September 2022

Reviewed because I renewed

One of the best insurance companies I've insured with! They make it easy to do so, quoting me less each time, the cheapest in comparison and always explain everything fully. Plus Eddie on the phone was amazingly helpful and made sure I understood everything he had mentioned. Reviewed on: 28th September 2022

great

the process was easy from start to finish Reviewed on: 28th September 2022

Great company

Friendly advisors and cheap car insurance quotes. Reviewed on: 28th September 2022

Happy to renew

I've just renewed for 3rd consecutive year. So far it's been cheaper every time. Easy to contact, and pleasant to speak with. Reviewed on: 28th September 2022

Car insurance

Brilliant service, very helpful staff. That you can talk to. Reviewed on: 28th September 2022

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