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Policy Expert : Car insurance reviews

Name: Car insurance
Rating: 4.82 (5025 reviews)

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4.82

Based on 5,025 reviews, last reviewed 3rd Nov 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

Setting up policy and getting renewal through very e... Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company! Reviewed on: 7th September 2025

Latest lowest rating:

1

Terrible experience please stay away Terrible experience – please stay away! I had one of the worst experiences ever with this insurance company. My car broke down on the motorway while ... Read more Reviewed on: 3rd November 2025

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About this product

Policy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold.

Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected no claims. There’s also a range of flexible add-ons and an online portal where you can manage your car insurance 24/7.

Policy Expert car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Car insurance reviews (5025)

Review of the Policy Expert, Car insurance:

Policy expert

Policy expert is an amazing company their customer service is out standing and they are well priced and I would happily recommend them to anybody Reviewed on: 31st May 2023

Simple and easy

Best quote, everything was simple and easy from start to finish Reviewed on: 15th September 2022

Great Price

Great Price, Happy with cover, everything seems great Reviewed on: 15th September 2022

No issue

No issues. Easy to set up. Havnt had to use yet. Reviewed on: 15th September 2022

Brilliant

Brilliant company. Great price. I will be renewing with them I am sure. Reviewed on: 15th September 2022

Excellent service

Easy to renew car insurance policy, and it was cheaper than other providers Reviewed on: 15th September 2022

Value and clear.

Easy to apply and very clear on all important information Reviewed on: 15th September 2022

Very reliable and excellent service

Always sharing information and very helpful when you have a query Reviewed on: 15th September 2022

Best ever insurance

First time my renewal cost less than year before. Never happened with other insurance companies. Reviewed on: 15th September 2022

Awful service - don't reply to complaints

Been with them for years but guess you only know how good they are when you need them. Took nearly 2 weeks for them to make a decision on our claim and then advised they were invalidating our insurance as somebody had told them we parked our car behind our house but had taken insurance out saying parked on the drive. Easily provided evidence of driveway parking (plus the fact physically impossible to park behind our house) - then had further delays before collecting car then 2 weeks for payment. Complained due to delays and still heard nothing back Reviewed on: 15th September 2022

Happy so far

I’ve not had to use my car insurance and hopefully won’t have to. The quote I received was competitive with all the level of cover I need. Once I chose to use policy expert as my insurance provider, they were fast to communicate the policy documentation in a straightforward layout. I hope to stay with them come renewal time. Reviewed on: 15th September 2022

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