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Policy Expert : Car Insurance reviews

Name: Car Insurance
Rating: 4.85 (5020 reviews)

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4.82

Based on 5,020 reviews, last reviewed 3rd Jan 2025

99% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Helpful and great prices would fully recommend Helpful and great prices would fully recommend Reviewed on: 9th December 2024

Latest lowest rating:

1

Motor policy expert insurance avoid! Motor policy expert insurance avoid! Experts in taking your money and wasting your time. Customer service is shocking. The people on the phone are use... Read more Reviewed on: 3rd January 2025

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About this product

Our Policy Expert Car Insurance reviews can help you to find out what life as a Policy Expert customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Policy Expert Car Insurance reviews (5020)

Review of the Policy Expert, Car Insurance:

Easy to use, quick service and access your account a...

Easy to use, quick service and access your account any time through their portal. Reviewed on: 24th October 2024

Good efficient service , value for money

Good efficient service , value for money Reviewed on: 2nd August 2024

ABSOLUTELY AWFUL,

ABSOLUTELY AWFUL, they sent me an email, treating me like a criminal, asking all sorts of evasive questions. So today, I asked to cancel the policy *before it has started* and they are charging a £60 admin fee!. AVOID POLICY EXPERT. I will be reporting them to the Insurance Ombudsman, and to my credit card company for stealing my money :( ABSOLUTELY AWFUL 0/10. Reviewed on: 12th April 2024

Reply from Policy Expert Hello Andrew, Thanks for taking the time to leave us your review. We appreciate you giving us the chance to discuss your concerns further and for us to be able to provide a suitable resolution. If you have any other questions, please do not hesitate to get in touch with us via email at [email protected] Thanks, Amy Response date: 30th April 2024

Good and profesional service.

Good and profesional service. Good prices Reviewed on: 1st March 2024

Excellent and helpful. I am happy with you.

Excellent and helpful. I am happy with you. Reviewed on: 1st March 2024

Contradicting documents - Pointless cover

We have had Home and Contents insurance with Policy Expert since 2018 as it seemed that everything was covered, inside the property as well as on the premises (garden, driveway and garage) and this is clearly stated in 2 documents. However my wife recently lost her engagement ring down the kitchen sink and when we submitted a claim it came back as 'declined' due to the ring being lost 'inside the property' they stated that you cannot lose a ring in your property unless it is stolen via theft - you can only 'misplace' an item within the house! I stated that a ring being washed down the sink is not 'misplaced' it is lost, to which they agreed but still could not overturn the claim decision. It clearly says it is covered in 2 policy documents. Had we known this 5 years ago then we would not be with them, we certainly won't be renewing our policy with them. BEWARE!! Reviewed on: 4th November 2023

Reply from Policy Expert Hello, We appreciate you taking the time to leave us a review. We would be grateful for the opportunity to look into your comments further but unfortunately, we're unable to locate your policy via the details contained in your review. If you could please contact us at [email protected], we'll pick this up right away. Thanks, Nisha Response date: 20th November 2023

Greedy, lazy, and insane company

I didin't pass the authorisation which took 15 days, (they response e-mail one a week), because I didnt send a document which not exist. They want me to make my previous insurer to make a special document for them. Ofcourse they charge 30 pounds to cancel policy which not even start, poor coustomer service. Completly not worth time and nerves to save 20 pounds. Reviewed on: 19th October 2023

Reply from Policy Expert Hello Michal, Thanks for taking the time to leave us your review. Unfortunately, we’ve been unable to locate your policy with the details provided. To allow us to help, please can you send your policy details to [email protected]. Thanks, Amy Response date: 24th October 2023

communication

Made an error on my new car insurance, after contacting customer service received good clear speedy and satisfactory instruction to correct the issue. Reviewed on: 13th October 2023

Fast customer service.

Nicola was very friendly and efficant. I asked for the details for my breakdown cover and after a few security questions, she gave me the relevant number. Reviewed on: 12th October 2023

Fairly priced insurance

Fairly priced insurance, covering all my needs Reviewed on: 10th October 2023

Highly recommend Expert Policy

I have been driving since 1995 and Policy Expert are the best insurance company I have been with. Outstanding customer service. Reviewed on: 4th October 2023

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