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Policy Expert : Car insurance reviews

Name: Car insurance
Rating: 4.84 (5025 reviews)

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4.82

Based on 5,025 reviews, last reviewed 3rd Nov 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

Setting up policy and getting renewal through very e... Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company! Reviewed on: 7th September 2025

Latest lowest rating:

1

Terrible experience please stay away Terrible experience – please stay away! I had one of the worst experiences ever with this insurance company. My car broke down on the motorway while ... Read more Reviewed on: 3rd November 2025

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About this product

Policy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold.

Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected no claims. There’s also a range of flexible add-ons and an online portal where you can manage your car insurance 24/7.

Policy Expert car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Car insurance reviews (5025)

Review of the Policy Expert, Car insurance:

Easy to use, quick service and access your account a...

Easy to use, quick service and access your account any time through their portal. Reviewed on: 24th October 2024

Excellent service and value for money

Excellent service and value for money Reviewed on: 2nd August 2024

Good easy to understand no nonsense policy

Good easy to understand no nonsense policy Reviewed on: 2nd August 2024

Competitive price and benefits

When searching for motor insurance Policy Expert provided a very competitive price and some benefits as standard! They provided a personal touch by phoning and requesting proof of no claims! They were very helpful and gave me a moth to supply the required documentation! Thankfully I have not had to make a claim against this policy so cannot comment on the service should that happen. Very pleased with my choice! Also have my home insurance with this company. Reviewed on: 2nd August 2024

Straightforward to deal with with quick responses

Straightforward to deal with with quick responses Reviewed on: 2nd August 2024

All set up quickly

All set up quickly and follow up calls for my no claims and follow up calls to say that all was going ahead and that my policy was set up Reviewed on: 2nd August 2024

Good efficient service , value for money

Good efficient service , value for money Reviewed on: 2nd August 2024

ABSOLUTELY AWFUL,

ABSOLUTELY AWFUL, they sent me an email, treating me like a criminal, asking all sorts of evasive questions. So today, I asked to cancel the policy *before it has started* and they are charging a £60 admin fee!. AVOID POLICY EXPERT. I will be reporting them to the Insurance Ombudsman, and to my credit card company for stealing my money :( ABSOLUTELY AWFUL 0/10. Reviewed on: 12th April 2024

Reply from Policy Expert Hello Andrew, Thanks for taking the time to leave us your review. We appreciate you giving us the chance to discuss your concerns further and for us to be able to provide a suitable resolution. If you have any other questions, please do not hesitate to get in touch with us via email at [email protected] Thanks, Amy Response date: 30th April 2024

Good and profesional service.

Good and profesional service. Good prices Reviewed on: 1st March 2024

Excellent and helpful. I am happy with you.

Excellent and helpful. I am happy with you. Reviewed on: 1st March 2024

Contradicting documents - Pointless cover

We have had Home and Contents insurance with Policy Expert since 2018 as it seemed that everything was covered, inside the property as well as on the premises (garden, driveway and garage) and this is clearly stated in 2 documents. However my wife recently lost her engagement ring down the kitchen sink and when we submitted a claim it came back as 'declined' due to the ring being lost 'inside the property' they stated that you cannot lose a ring in your property unless it is stolen via theft - you can only 'misplace' an item within the house! I stated that a ring being washed down the sink is not 'misplaced' it is lost, to which they agreed but still could not overturn the claim decision. It clearly says it is covered in 2 policy documents. Had we known this 5 years ago then we would not be with them, we certainly won't be renewing our policy with them. BEWARE!! Reviewed on: 4th November 2023

Reply from Policy Expert Hello, We appreciate you taking the time to leave us a review. We would be grateful for the opportunity to look into your comments further but unfortunately, we're unable to locate your policy via the details contained in your review. If you could please contact us at [email protected], we'll pick this up right away. Thanks, Nisha Response date: 20th November 2023

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