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Policy Expert : Car insurance reviews

Name: Car insurance
Rating: 4.82 (5025 reviews)

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4.82

Based on 5,025 reviews, last reviewed 3rd Nov 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

Setting up policy and getting renewal through very e... Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company! Reviewed on: 7th September 2025

Latest lowest rating:

1

Terrible experience please stay away Terrible experience – please stay away! I had one of the worst experiences ever with this insurance company. My car broke down on the motorway while ... Read more Reviewed on: 3rd November 2025

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About this product

Policy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold.

Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected no claims. There’s also a range of flexible add-ons and an online portal where you can manage your car insurance 24/7.

Policy Expert car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Car insurance reviews (5025)

Review of the Policy Expert, Car insurance:

Easy to use, quick service and access your account a...

Easy to use, quick service and access your account any time through their portal. Reviewed on: 24th October 2024

Cancelling policy

Asked for loads of information on driver details they are intent on cancelling you're policy once you're deposit is paid they are a cash grab.. cancelling my policy for a gap in cover where there is no where to disclose this info online. And I'm still awaiting to see there policy that says they can't insure a vechile that has more than 7days gap in cover.. why didn't they say that at the beginning then instead they go around d in circles woth bombarding information grabbing emails AVOID AT ALL COSTS PAY MORE AND GO ELSEWHERE Reviewed on: 22nd September 2023

Reply from Policy Expert Hello Nathan, Thank you for taking the time to leave your review. We appreciate you giving us the opportunity to discuss your concerns further Your insurer routinely conducts further enquiries into the information provided, this is to ensure the details are accurate and cover has been offered on the correct terms. If there are any discrepancies or inaccuracies within the information that has been disclosed to us, the policy must be amended accordingly. If the changes that need to be made to the policy no longer meet the insurers criteria, they may not be able to continue your cover at the same level, which would mean your policy would have to be cancelled. If you have any other questions, please do not hesitate to contact us via email at [email protected]. Thanks, Amy Response date: 28th September 2023

Happy

Great easy service and great price Reviewed on: 22nd September 2023

Good price

This is my 3 rd year with policy expert despite growing prices almost everywhere even insurance companies the policy expert never risen the price for my car insurance , im really happy with service they provide for good price 5out of 5 stars service Reviewed on: 17th September 2023

Excellent services

Very competitive, customer friendly and responsive services. Reviewed on: 16th September 2023

Insurance

When I had an accident they were very helpful Reviewed on: 15th September 2023

1st class service and excellent recovery system

broke down on motorway recovered within 1 hour ,transported home to the door cant fault the service 1st class Reviewed on: 15th September 2023

Good company to go with

Quick and easy to purchase, reasonable priced quotes and purchase would recommend Reviewed on: 13th September 2023

Fair price, fair service

Two years, no problems at all. But it could be a.bit easier to make contact Reviewed on: 13th September 2023

Good company to deal with

At these times its good to know that you can get good value insurance from a trusted source that gives you confidence Reviewed on: 12th September 2023

Scammers

Absolutely shocking Absolutely shocking, I was going ahead with a claim that wasn't my fault at all when u rang and explained they told me yes that's not your fault we need everything in writing, when I sent over what I said they told me it was my fault and the didn't need a statement from other person in question won't be renewing terrible service Reviewed on: 12th September 2023

Reply from Policy Expert Hello James, Thank you for taking the time to leave a review. I can see you have spoken with our claims manager who has been able to provide a suitable explaination for your concerns. I am available via email at [email protected] if you do require any further assistance or have any further queries. Thanks, Amy Response date: 28th September 2023

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