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Policy Expert : Car insurance reviews

Name: Car insurance
Rating: 4.82 (5025 reviews)

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4.82

Based on 5,025 reviews, last reviewed 3rd Nov 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

Setting up policy and getting renewal through very e... Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company! Reviewed on: 7th September 2025

Latest lowest rating:

1

Terrible experience please stay away Terrible experience – please stay away! I had one of the worst experiences ever with this insurance company. My car broke down on the motorway while ... Read more Reviewed on: 3rd November 2025

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About this product

Policy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold.

Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected no claims. There’s also a range of flexible add-ons and an online portal where you can manage your car insurance 24/7.

Policy Expert car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Car insurance reviews (5025)

Review of the Policy Expert, Car insurance:

Easy to use, quick service and access your account a...

Easy to use, quick service and access your account any time through their portal. Reviewed on: 24th October 2024

Good and easy to use

They are flexible, easy to contact, and great customer service. Offer a great range of options without breaking the bank. Highly recommended. Reviewed on: 3rd October 2021

good value

Very good value for money, easy to complete and very friendly Reviewed on: 2nd October 2021

Fantastic customer service

After the stress and upset of crashing my car, policy expert were amazing, within an hour of my accident everything had been arranged to replace my car and get my car picked up for repair, t couldn’t of gone smoother. They kept me updated from start to finish and I would highly recommend them. Reviewed on: 2nd October 2021

Very helpful and very friendly staff

I have only been with this company for a short while and I am so impressed with the customer service. Unfortunately someone had driven into me. The way this was sorted out was so quick and the staff that I dealt with on the phone were amazing. This week a simple question on a green card was also answered with ease and very prompt to explain the new government policy Reviewed on: 2nd October 2021

Great customer service

Great customer service just a shame about the cancellation fee of £60 but the service I received from Heather was great Reviewed on: 1st October 2021

Excellent service and price

Always friendly and helpful everytime I call. Short waiting times and excellent service Reviewed on: 30th September 2021

Very helpful service

Very helpful service Lady I spoke to was really good Reviewed on: 30th September 2021

Excellent customer service

Outstanding customer service. Called to see if I could get a better deal on my renewal end they did. Reviewed on: 30th September 2021

Excellent service

Quick to respond always on hand fantastic Reviewed on: 29th September 2021

Help and Support

Never had a problem with help and support with friendly clear spoken agents on the other end of the phone. Reviewed on: 29th September 2021

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