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Policy Expert : Car insurance reviews

Name: Car insurance
Rating: 4.82 (5025 reviews)

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4.82

Based on 5,025 reviews, last reviewed 3rd Nov 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

Setting up policy and getting renewal through very e... Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company! Reviewed on: 7th September 2025

Latest lowest rating:

1

Terrible experience please stay away Terrible experience – please stay away! I had one of the worst experiences ever with this insurance company. My car broke down on the motorway while ... Read more Reviewed on: 3rd November 2025

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About this product

Policy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold.

Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected no claims. There’s also a range of flexible add-ons and an online portal where you can manage your car insurance 24/7.

Policy Expert car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Car insurance reviews (5025)

Review of the Policy Expert, Car insurance:

Great customer service

I brought my insurance online, I had a follow up call to confirm my details were correct, and I asked a few questions and actually decided to add on things to my policy, I was very pleased with the call Reviewed on: 11th September 2024

Great Customer Service

Great customer service! Quick and easy! Reviewed on: 7th August 2019

Awesome

Great service, friendly call centre even got an email on my birthday lol. It’s the small things. Reviewed on: 7th August 2019

Amazing

Quick and easy to set up and super helpful Reviewed on: 7th August 2019

A seamless experience.

It is normally with great trepidation I approach THAT time of year when I have to renew my car insurance. But this year was different. Sure Thing Insurance were straightforward and uncomplicated. In fact I had to double check because it was that easy. I’m paying half of what I paid last year, yet I have more benefits! A super company with progressive processes in place to make our lives easier. You’d be mad not to join them. And I’m loving my new dash cam, I didn’t realise how much I swore when driving!!! It’s an essential piece of kit which provides proof beyond doubt who was to blame in the event of an accident. Plus it enables me to see if anyone is touching my car when it’s parked somewhere. Reviewed on: 7th August 2019

Change of vehicle

I did an online chat with Louise, who was extremely helpful, and understanding of my mistake. She helped me put it right and made sure I was insured for when I pick up my new to me car. Thanks Louise Reviewed on: 6th August 2019

New customer

Fantastic customer service, easy to negotiate the website. Cost efficient, exactly what I was looking for for my new vehicle Reviewed on: 6th August 2019

Very professional

Very reasonable quotes and prices. Very happy Reviewed on: 6th August 2019

Great service

Fantastic priced policy with all the extras included Reviewed on: 6th August 2019

Easy to sort out insurance as plain and simple process that does the job

Easy to understand all points that are required to get insured and easy to chose different options which are very well explained. Very little red tape talk!! Makes insurance easy for people like me who can find the options and why's and wherefores very confusing. Thanks Sure Thing! Reviewed on: 6th August 2019

Brilliant price for what you get

Had no problems with sure thing. Price is great and covers everything, brilliant company Reviewed on: 5th August 2019

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