Write a review

Go to business site

Policy Expert : Car insurance reviews

Name: Car insurance
Rating: 4.84 (5025 reviews)

View other Policy Expert products

4.82

Based on 5,025 reviews, last reviewed 3rd Nov 2025

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

Setting up policy and getting renewal through very e... Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company! Reviewed on: 7th September 2025

Latest lowest rating:

1

Terrible experience please stay away Terrible experience – please stay away! I had one of the worst experiences ever with this insurance company. My car broke down on the motorway while ... Read more Reviewed on: 3rd November 2025

Read all reviews See your review

About this product

Policy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold.

Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected no claims. There’s also a range of flexible add-ons and an online portal where you can manage your car insurance 24/7.

Policy Expert car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Car insurance reviews (5025)

Review of the Policy Expert, Car insurance:

Contradicting documents - Pointless cover

We have had Home and Contents insurance with Policy Expert since 2018 as it seemed that everything was covered, inside the property as well as on the premises (garden, driveway and garage) and this is clearly stated in 2 documents. However my wife recently lost her engagement ring down the kitchen sink and when we submitted a claim it came back as 'declined' due to the ring being lost 'inside the property' they stated that you cannot lose a ring in your property unless it is stolen via theft - you can only 'misplace' an item within the house! I stated that a ring being washed down the sink is not 'misplaced' it is lost, to which they agreed but still could not overturn the claim decision. It clearly says it is covered in 2 policy documents. Had we known this 5 years ago then we would not be with them, we certainly won't be renewing our policy with them. BEWARE!! Reviewed on: 4th November 2023

Reply from Policy Expert Hello, We appreciate you taking the time to leave us a review. We would be grateful for the opportunity to look into your comments further but unfortunately, we're unable to locate your policy via the details contained in your review. If you could please contact us at [email protected], we'll pick this up right away. Thanks, Nisha Response date: 20th November 2023

Very simple and straight forward

Very simple and straight forward Reviewed on: 10th September 2024

You give value for money.

You give value for money. Your price is reasonable and your service is excellent. Reviewed on: 10th September 2024

I’ve just insured my car with them I’ve got a very g...

I’ve just insured my car with them I’ve got a very good policy and a great price Reviewed on: 10th September 2024

Great service, easy to deal with.

They offered the same level of service as many of there competitors but at fraction of the cost. I spoke with there customer service when setting up my policy and they were very professional and polite. Reviewed on: 10th September 2024

Really and polite good customer support

Really and polite good customer support, both over the phone and in text chat. My questiond and issies were resolved with haste. Reviewed on: 10th September 2024

competitive price.

A policy that covered my needs at very competitive price. Reviewed on: 10th September 2024

New customer but good deal in comparison to other le...

New customer but good deal in comparison to other lenders Reviewed on: 10th September 2024

I got an excellent service with the best price

I got an excellent service with the best price Reviewed on: 10th September 2024

Helpful and good value , and easy to use

Helpful and good value easy to use and excellent price, also not a huge upfront expense when you are paying monthly for your cover Reviewed on: 10th September 2024

I had no problems sorting my car insurance, it was...

I had no problems sorting my car insurance, it was so easy and straightforward and wouldn't hesitate to recommend them. Reviewed on: 10th September 2024

Do you have a different Policy Expert product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Static caravan insurance
from NACO 4.91 from 302 reviews
Bike insurance
from VeloLife 4.83 from 75 reviews
Car Insurance
from Carrot Insurance 1.42 from 46 reviews

Want to see more from Policy Expert ?

Home insurance
from Policy Expert 4.76 from 9136 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub