Write a review

Go to business site

Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.78 (9136 reviews)

View other Policy Expert products

4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

Read all reviews See your review

About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Was not warned in advance about renewals

I had a fine experience with Policy Expert but didn’t have any warnings when policies would be renewed. Therefore I was automatically renewed a number of times. The first first was fine, price rose by £5 per year. The second renewal they put it up by £50 with no warning! I cancelled straight away. Reviewed on: 14th October 2024

Reply from Policy Expert Hello, Thank you for taking the time to leave us a review. At renewal, we send our renewal invites to customers 30 days before their policy expiry date to ensure they have plenty of time to inform us of any changes before the renewal is processed. However, changes can still be made afterwards, if needed. If your policy is due to renew, premiums can go up for multiple reasons, even if everything in your application is the same. Insurance is constantly changing and shopping around can make sure that you're getting the best price and cover for your demands and needs. As a result, it's always a good idea to talk to your current insurer directly to see if there are any offers available to you and to let them know of any changes. Thanks, Peter Response date: 25th October 2024

Very competitive quote compared to others

Very competitive quote compared to others Reviewed on: 20th August 2024

Always very helpful and competitive with prices.

Always very helpful and competitive with prices. Reviewed on: 20th August 2024

My experience of placing my Home Insurance...

I found the experience of placing my Home Insurance with Policy Expert was summed up by their name! Reviewed on: 19th August 2024

Good so far!

Haven't had to make a claim but the quoting process was fairly easy. Reviewed on: 15th August 2024

easy to deal with and professional

easy to deal with and professional Reviewed on: 15th August 2024

Very good value for money.

Very good value for money. Cheapest by far. No hassle or fuss. Easy online account. Referral options too. Reviewed on: 15th August 2024

Very good, easy to contact.

Very good, easy to contact. Affordable Reviewed on: 14th August 2024

Okay insurer.

Okay insurer. The price was reasonable for for I wanted Reviewed on: 13th August 2024

Efficient and easy process.

Efficient and easy process to sign up. Reviewed on: 13th August 2024

Great value for money versus all the other options o...

Great value for money versus all the other options out there Reviewed on: 13th August 2024

Do you have a different Policy Expert product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Home Insurance
from Haven 1.00 from 1 reviews
Home Insurance
from A+ Insurance 4.50 from 2 reviews
Home insurance
from Admiral 4.80 from 11766 reviews

Want to see more from Policy Expert ?

Car insurance
from Policy Expert 4.82 from 5025 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub