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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Efficient service provided

Fast effective service when I was searching for some house insurance. It was easy and fast to deal with them and get the insurance set up. Reviewed on: 24th August 2023

Had no problem with them.

Had no problem with them. They were ok Reviewed on: 3rd August 2024

House Insurance

Very clear to understand website Reviewed on: 3rd August 2024

Reply from Policy Expert Hello Ian, Thanks for taking the time to leave us your review. Given your positive comments I am not sure your 1-star rating is reflective of your experiences with us, please do let me know if it is as we would love to get some further feedback from you. If there's anything else we can help you with, please get in touch at [email protected]. Thanks, Peter Response date: 6th August 2024

I cannot comment - the proof of "service" etc is onl...

I cannot comment - the proof of "service" etc is only when you claim. I have not had to claim. Reviewed on: 3rd August 2024

Great Price

It's the cheapest home insurance by £50 and includes everything I wanted to cover Reviewed on: 3rd August 2024

Good price, easy to buy.

Good price, easy to buy. Not had any claims fortunately so can’t comment. Reviewed on: 3rd August 2024

Best value/easiest to access information

Very easy to access and amend personal information. Reviewed on: 3rd August 2024

First time with Policy Expert.

First time with Policy Expert. Offered a good price for what I wanted. Was easy to set up and got all the documentation I was expecting. Haven’t had to contact them or make a claim yet so can’t comment on that side of the service Reviewed on: 3rd August 2024

Home insurance.

Home insurance. complete cover i required at a reasonable price Reviewed on: 3rd August 2024

Great insurance provider

Easy to sign up and great value for money Reviewed on: 3rd August 2024

Expert in title,expert in delivering, Great Expertat...

Expert in title,expert in delivering, Great Expertations ,I thank you. Reviewed on: 3rd August 2024

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