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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Efficient service provided

Fast effective service when I was searching for some house insurance. It was easy and fast to deal with them and get the insurance set up. Reviewed on: 24th August 2023

Building & contents insurance

I subscribed to policy expert through a price comparison site for my building and contents insurance.they were very helpful and the quotation was very good.my car insurance is due Sept.and I intend to request a quote for this. Reviewed on: 2nd August 2024

Understands my needs...

Understands my needs, easy to deal with and is great value for money! I would recommend Policy Expert for home insurance! Reviewed on: 2nd August 2024

So far so good

I've been with my current Home Insurance Policy with Policy Expert for a few months now. The on line procedure for purchasing the insurance was informative simple and quick. The price was reasonable and competitive. Hopefully I wont have to make a claim any time soon, so far so good with Policy Expert. Reviewed on: 2nd August 2024

Only online experience so far as we have not had a n...

Only online experience so far as we have not had a need for customer service Reviewed on: 2nd August 2024

Good value for money, easy to use website

Good value for money, easy to use website Reviewed on: 2nd August 2024

Great. Great. Good insurance. Nice policy.

Great. Good insurance. Nice policy. Reviewed on: 2nd August 2024

Online process is simple.

Online process is simple. Rates are competitive. Good value for money Reviewed on: 2nd August 2024

I couldn’t find anyone to beat policy experts qoutes...

I couldn’t find anyone to beat policy experts qoutes so I was vey pleased to go with them Reviewed on: 2nd August 2024

Completely hassle free

Good value, cover includes everything the bigger brands do and the customer service has been great. Reviewed on: 2nd August 2024

Good based on 2 months experience

Hard to tell from only a couple of months selecting policy at all time high of insurances, but most seems fair/good, can’t rate excellent as nothing needed to rate this same as no bad experience to rate poor! Reviewed on: 2nd August 2024

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