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Policy Expert : Home insurance reviews

4.76
Based on 9,136 reviews, last reviewed 11th Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025
Dave C's avatar
Dave C

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
Mister Customer's avatar
Mister Customer

About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

5
Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

great value

5
great value and good service. Have seen no need to change provider from year to year. Reviewed on: 12th September 2021

TOP CLASS

5
excellent price and first class customer service Reviewed on: 12th September 2021

Previous subsdence because of a next-door tree ment most insurers are not interested

5
Straightforward on-line questions not used by run-of-the-mill others and a realistic quote clinched it for me Reviewed on: 12th September 2021

Very good value policy

5
I had received my renewal quote from my insurance company which i thought was very expensive. Having done a search I found Policy Expert and they were very competetively priced and buying the policy was very straight forward Reviewed on: 12th September 2021

great value

5
Value for money, for full cover. quick and easy to contact. Reviewed on: 12th September 2021

Fantastic value for money

5
I would highly recommend this site to friends and family members, truly fantastic value for money. Reviewed on: 12th September 2021

Competitively priced

4
Cheapest quote via confused.com documents access sent quickly Reviewed on: 12th September 2021

Great insurer

5
Easy to use, trustworthy and would highly recommend Reviewed on: 12th September 2021

Good value

4
The insurance is a good value for money. Reviewed on: 12th September 2021

Simple and easy to organise

4
I've not had too much experience with the customer service aspect as of yet, but obtaining the policy was extremely fuss free and simple - would use again. Great value for money also. Reviewed on: 12th September 2021

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