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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

There when you need them

Website easy to navigate and gave the best price for my requirements. Touchwood I haven’t had to make any claims, but from what I gather other customers have had a great experience from them, so gives me confidence if the worst happened. Reviewed on: 10th September 2021

Straight forward and user friendly

Straight forward to purchase and very user friendly if you want to do it online. Reviewed on: 10th September 2021

Fabulous

Getting my house insurance from Policy Expert was convenient, quick and very reasonably priced and overall very easy to do online. Reviewed on: 10th September 2021

Just another insurer

There's not much to say about them really. Reviewed on: 10th September 2021

Leaking toilet..... no action to fix

Self arranged plumbing company done nothing to fix. Policy expert not in a position to challenge. With 3 kids i wouldnt trust them to things fixed...... i am looking for a plumber myself. Shocking service!! Reviewed on: 10th September 2021

Better than any of the big boys

Policy Expert are a gem of an insurance company. I was a bit wary of going with them as I hadn't heard of them before. However, after a little research and plenty of comparisons, I no longer have any worries. I could not find a cheaper, more inclusive policy if I tried. They include loads of stuff as standard, unlike the big fish who want you to pay extra for each add-on. Don't swim with the sharks, try floating on a sea of insurance tranquility with Policy Expert. Totes recommended Reviewed on: 10th September 2021

very easy quick and simple to deal with in every way

the information i provided was quickly confirmed and the policy set up immediately which is always a load off your mind when dealing with new company Reviewed on: 10th September 2021

Competitive and helpful.

The representative I spoke to was very knowledgable, very helpful, courteous and competitive. If only all my experiences of dealing with service companies was as good as this. Reviewed on: 10th September 2021

Genuinely great service

Really easy to use website and friendly helpful staff on the phone Reviewed on: 10th September 2021

Easy, taking the mystery out of insurance.

The process is simple, the policy wording is understandable, the premium offered is great value. Reviewed on: 10th September 2021

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