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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Can't fault it.

Great customer service,as to my query,of being charged twice,perfect explanation,and rectified immediately,plain and simple,felt valued,great stuff. Reviewed on: 10th September 2021

Excellent easy purchasing experience

I bought my Policy Expert home insurance policy through Confused.com and must say that it was a very easy purchasing experience with all the information clear. The price and cover was comprehensive and competitive but with any insurance policy, it's only if one has a need to claim that one finds out how good and helpful the policy and company really are. To date, I have not had the need to test this! Reviewed on: 10th September 2021

Got the best deal

Very easy to contact and got free emergency cover with my policy alongside cheapest quote! Reviewed on: 10th September 2021

Great

Great great great great. Reviewed on: 10th September 2021

excellent service

I was given a very reasonable quote for my home insurance - well below my previous insurer Reviewed on: 10th September 2021

good company

this is a good company to doi business with, i have had motor insurance with them in the past and this time i have got house and contents insurance, very pleased with the service Reviewed on: 10th September 2021

Simple to set up and excellent value for money

I was prompted to look at alternative insurance quotes by Compare the Market. Policy Expert appear to provide everything we need for a really good price. Reviewed on: 10th September 2021

Mr D F S

Always check out on line prior to renewal date nearly selecting Policy Expert last year but decided to do so this year. I always make sure that I get a good price, but more importantly that I retain the cover that meets my requirement, even though I have an excellent "no claims" record. Reviewed on: 10th September 2021

Top marks for policy expert insurance.

Policy Exoert made it easy for me to get full home insurance on line. I got fully covered for a good price. Professional and exclusive to the customer. Great service team. Reviewed on: 10th September 2021

GOOD CUSTOMER SERVICE

SATISIFED WITH THE FAST AND GOOD CUSTOMER SERVICE Reviewed on: 10th September 2021

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