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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.78 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Was not warned in advance about renewals

I had a fine experience with Policy Expert but didn’t have any warnings when policies would be renewed. Therefore I was automatically renewed a number of times. The first first was fine, price rose by £5 per year. The second renewal they put it up by £50 with no warning! I cancelled straight away. Reviewed on: 14th October 2024

Reply from Policy Expert Hello, Thank you for taking the time to leave us a review. At renewal, we send our renewal invites to customers 30 days before their policy expiry date to ensure they have plenty of time to inform us of any changes before the renewal is processed. However, changes can still be made afterwards, if needed. If your policy is due to renew, premiums can go up for multiple reasons, even if everything in your application is the same. Insurance is constantly changing and shopping around can make sure that you're getting the best price and cover for your demands and needs. As a result, it's always a good idea to talk to your current insurer directly to see if there are any offers available to you and to let them know of any changes. Thanks, Peter Response date: 25th October 2024

Good value home insurance.

Good value home insurance. Haven't claimed yet so don't know how they'd perform in this regard. Reviewed on: 5th September 2024

Excellent customer service

Claim dealt with quickly and easily Reviewed on: 4th September 2024

Storm damage Sorted

Very very helpful. Everything sorted very quickly Reviewed on: 4th September 2024

Helpful and kept informed.

Helpful and kept informed. Documents sent and competitive price Reviewed on: 4th September 2024

We've stuck with Policy Expert for 7 years in a row.

We've stuck with Policy Expert for 7 years in a row. The process is simple, the price competitive, and if I've ever had any questions or issues, it's easy to get hold of them. Reviewed on: 4th September 2024

Terrible

The call handler had no clue what she was talking about. Terrible customer service. Could not answer basic questions. I asked to her senior and the senior refused to speak to me! Reviewed on: 4th September 2024

Years Experience With Them.

Been with them for a few years now. They appear to offer reasonable rates, compared to some other insurance firms, for the cover we need. Reviewed on: 4th September 2024

Good, all inclusive home insurance.

Good, all inclusive home insurance. Reasonably priced. Reviewed on: 4th September 2024

Efficient, professional knowing your needs and a pri...

Efficient, professional knowing your needs and a price which offers real value! Reviewed on: 4th September 2024

Excellent value for money!

Excellent value for money! Easy to get back to quotes. Reviewed on: 4th September 2024

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