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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9137 reviews)

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4.76

Based on 9,137 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9137)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Easily the best home insurance provider I've had

Annual price decreases, straightforward sales process from start to finish, incredible customer service. I've been with some terrible insurance companies over the years and can say with certainty, Policy Expert are one of the best Reviewed on: 9th September 2021

Excellent

Excellent product and service so far Reviewed on: 9th September 2021

Look and listen

Excellent service and great communication Reviewed on: 9th September 2021

Very quick easy transfer

Very easy transfer, smooth processing, great prices, would 100% recommend Reviewed on: 9th September 2021

Excellent service great price

I make a point each year of looking for the best home insurance, I am a tad fussy in that I expect a high standard of service combined with a competitive price. Policy expert had the best insurance produce on the market. It was simple and easy to set up electronically and next year I will break the habit of a lifetime and remain with this company for my house insurance. Reviewed on: 9th September 2021

Good price,good service

When direct line increased my policy by a third even though I had not made a claim I looked elsewhere, policy expert were offering a very similar policy for a lot less. Haven’t had to make a claim so far so cant comment on that but overall very happy. Reviewed on: 9th September 2021

Satisfied service

Its easy to find the documents and accounts Reviewed on: 9th September 2021

Great Insurance at a great price!

Policy provides everything I need and a more reasonable price than all the others, no brainer. Reviewed on: 9th September 2021

Great Price

Happily not had to make a claim as yet but so far this company seems very good. Certainly the price is very competitive. Reviewed on: 9th September 2021

Home insurance

Great company, Their quote for home insurance was well priced and had some extras that others didnt for the price. With a few clicks and emails all set up , so no painful process involved . Would recommmend Reviewed on: 9th September 2021

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