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Policy Expert : Home insurance reviews

4.76
Based on 9,137 reviews, last reviewed 16th Apr 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026
J W's avatar
J W

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
Mister Customer's avatar
Mister Customer

About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9137)

Review of the Policy Expert, Home insurance:

Great, friendly staff

5
Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

GOOD VALUE

5
Was able to get the policy cover I wanted for a very good price. They are more reasonable for like to like policies. I have recommended to my parents, in-laws an brother. Would be nice if I was rewarded for them taking up a policy though. Something for them to consider maybe? Reviewed on: 2nd August 2020

New account / new home

5
Reviewed on: 2nd August 2020

Great company for insurance

5
Extremely happy with service and great communication. Reviewed on: 2nd August 2020

Quick and simple

5
All done and completed online within minutes. Nice and easy. Value for money is great and would definitely use again. Reviewed on: 2nd August 2020

No hassle

4
I have not made a claim but setting up insurance was simple with no hidden extras. Reviewed on: 2nd August 2020

Best recommendation.

5
Easy to make the changeover to a better insurance deal. Reviewed on: 2nd August 2020

Excellent company

5
Fast quick reasonable and excellent communication Reviewed on: 2nd August 2020

Simple Home insurance

4
Really simple easy to sort home insurance with good competitive prices Reviewed on: 1st August 2020

Took out a policy

5
Recently taken out a policy and had no issues with them. Nice price and all documents are available straight away online rather than having to upload them with codes as does Direct Line meaning it is very difficult to get your documents hence why I left hem for Policy Expert. Thumbs Up! Reviewed on: 1st August 2020

Simple effective booking

4
Annual house insurance came up with a good quality package ! Good info and swift email documents Excellent. Reviewed on: 1st August 2020

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