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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9137 reviews)

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4.76

Based on 9,137 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9137)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Great service, Great price

Great communication, clear and easy to process. Highly recommend Reviewed on: 7th August 2019

Easy decision.

Very friendly customer service and very competitive price. Have home insurance and holiday insurance with Policy Expert so may try their car insurance next. Reviewed on: 7th August 2019

Great insurance company

Checked out all the insurances sites on line & could not find a better home insurance for the cost Reviewed on: 6th August 2019

Helpful customer service staff

The customer service team who helped me were polite and helpful and made the customer experience pleasant. The phone system needs updating. Waiting on hold for 10 minutes to speak to someone, with a grating ukulele tune was painful. The people are great, just update your call queue software. Overall I'm happy. Reviewed on: 6th August 2019

New customer but happy with the service so far

I have recently taken out a policy so have not had to make any claims but I called about an issue with the refer a friend link. The person I spoke to was friendly & efficient & he was able to resolve my issue. Reviewed on: 6th August 2019

Fabulous and brilliant quality

Excellent patient. Went through every single question individually. Good price for even better service Reviewed on: 6th August 2019

no problem very competitive

saved around £100 for the insurance for the year. why not take it up. all seems good. Reviewed on: 6th August 2019

Great price & straightforward application

I needed to sort home insurance quickly after being messed about by another provider. The application process was quick, easy and very competitively priced. Reviewed on: 6th August 2019

Reliable

totally reliable helpfull and friendly service Reviewed on: 6th August 2019

Great purchase

Easy to amend cover to suit, great price and easy to purchase Reviewed on: 6th August 2019

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