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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Easy to use and contact

Good pricing and quick response when contacted. Adjusted quote to be competitive Reviewed on: 15th March 2018

Excellent service, excellent price

I chose policy expert as they offered me comprehensive building and contents cover at an extremely competitive price. What’s more, this included home emergency and accident cover. I am a first time buyer and I really cannot fault policy expert in any way. The cover is fully explained and easy to understand , and they have made the whole process of acquiring home insurance really easy at a stressful time: I thoroughly recommend them. Reviewed on: 15th March 2018

Policy Expert Home Insurance

Not yet received documents 2 days after paying for insurance. Hopefully they will turm up tomorrow but, until they do, I can't really write a meaningful review. Reviewed on: 15th March 2018

easy,simple and safe

Whole process is simple, easy and safe. Competitive prices with no hassle. All in all, a very good service Reviewed on: 15th March 2018

EXCELLCENT SERVICE

Called Policy Expert, lovely helpful lady got me my new policy at an excellent price , thank you :-) Reviewed on: 15th March 2018

Great Price and Cover

I found Policy Expert after receiving a letter but then went onto one of the comparison sites and they came up with the best offer. Their website is easy to use and everything was explained very well. Reviewed on: 15th March 2018

Good service so far

They were happy to bring the price down as low as possible to competitors on renewal with added benefits. Kept in contact all year via email which shows me they're in it for their customers as well as just taking our money. Friendly service on the phone which was quick to answer. Haven't had to claim though thankfully so don't know the service when they've got to put their hand in their pocket. Reviewed on: 14th March 2018

ALMOST PERFECT SERVICE

Got renewal notification and compared price on-line. Called Policy Expert who said they could match price which was £24 cheaper. Someone was supposed to call me the following day to take payment but didn't call. Had to call them in the evening to make payment. Reviewed on: 14th March 2018

Was the cheapest quote, now it isn't

Got a great quote for combined contents and buildings insurance when we moved last year. Didn't need to claim so can't really comment on how they handle that process. Renewal came around and I found a cheaper quote elsewhere so moving providers. Reviewed on: 14th March 2018

Easy, hassle free!!

Quote was competitive, easy set up and annual renewal. Touch wood, not had to make a claim as yet!! Reviewed on: 14th March 2018

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