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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Efficient service provided

Fast effective service when I was searching for some house insurance. It was easy and fast to deal with them and get the insurance set up. Reviewed on: 24th August 2023

Competitive pricing, knocked down the other companie...

Competitive pricing, knocked down the other companies by a fair amount. Finally a company that doesn’t rack their prices up Reviewed on: 2nd August 2024

Easily to understand and value for money

Easily to understand and value for money Reviewed on: 2nd August 2024

Good experience so far.

Good experience so far. Lets see onwards. Reviewed on: 2nd August 2024

Care and compassion at a difficult time.

I needed to cancel a policy due to bereavement, and take out a new one, and staff made the process easy and trouble free. Reviewed on: 2nd August 2024

My Review

Excellent stuff a round, can’t complain Reviewed on: 2nd August 2024

Excellent communication and support where needed.

Excellent communication and support where needed. Reviewed on: 2nd August 2024

Good value policy

Good value and easy to set up. Online access provides easy access to documents Reviewed on: 2nd August 2024

Brilliant Value For Money

Best value on the market and customer satisfaction is very important and I feel that was offered Reviewed on: 2nd August 2024

Not had any reason to contact them so far.

Not had any reason to contact them so far. Reviewed on: 2nd August 2024

Simple process, competitive pricing.

Very easy to get a quote. Pricing was very competitive and broken down in an easily understandable format. When accepted the transaction was quick and hassle free. The communications were prompt and provided all the necessary detail and the portal is ni e and easy to use. Highly recommended. Reviewed on: 2nd August 2024

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