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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Efficient and friendly

Although the online service was very good, I had a particular request that required me to talk to a 'human'. The member of staff I spoke to was very helpful and consequently, I was delighted that I could re-insure through Simply. Reviewed on: 8th March 2018

Renewed fast always kept in touch

Keeps us updated and gave renewal information well in advance By mail and email Second year with them now Reviewed on: 8th March 2018

Fantastic

I was recommended from my son. Fast and easy to do and i got a great quote Reviewed on: 7th March 2018

Great customer service with no fuss, and even better value

Just renewed my house insurance. The staff at Policy Expert were thorough and helpful, and managed to better the online quote. What really pleased me was that they took the time to explain the different aspects of the policy, and make clear what was, and what was not included. Thanks for making the process of buying house insurance simple and great value for money. Reviewed on: 7th March 2018

Had to phone to get what we wanted but was satisfied.

All satisfactory in the end we are now covered for the next year. Reviewed on: 7th March 2018

Cheap quote

No bad experiences with this company Reviewed on: 7th March 2018

Helping a pensioner

I was paying £60+ a month for insurance but after speaking to a very pleasant young lady (Amy) I am now paying £22 for more cover. Very happy with the whole process. Thank you so much Reviewed on: 7th March 2018

Great cover and simple to set up

I arrived at the policy expert website via compare the meetkat search website, so all my details were already in place but their website is very easy to use,the levels of cover were by far better than comparable websites, I have more than adequate cover for my needs for less than half what I paid last year. All my documents were emailed to me immediately after purchase and I’m not set for my cover to start in a couple of days. Well recommended and I will certainly consider renewing directly with the next year. 5 stars :) Reviewed on: 7th March 2018

Excellent home insurance cover

Quick and efficient service and paperwork you can understand Reviewed on: 6th March 2018

Fast and easy to understand

Having no problems setting up my insurance also understood most of the information. Reviewed on: 6th March 2018

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