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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Efficient service provided

Fast effective service when I was searching for some house insurance. It was easy and fast to deal with them and get the insurance set up. Reviewed on: 24th August 2023

Good advice and service

I made comparisons with many other insurers but the attention to detail afforded by Policy Expert convinced me to insure with them, and I am very pleased with that choice. Reviewed on: 2nd August 2024

Policy expert is brilliant, very reasonable premiums...

Policy expert is brilliant, very reasonable premiums and unmatching service. Very satisfied! Reviewed on: 2nd August 2024

Great job

Policy experts were great to deal with Reviewed on: 2nd August 2024

Excellent, prompt service, easy to access customer s...

Excellent, prompt service, easy to access customer services, good price. Reviewed on: 2nd August 2024

Value for money

Helpful staff who were able to offer me the insurance I wanted at a competitive price Reviewed on: 2nd August 2024

Value for Money

My previous provider had quoted me an increase of nearly 60% on what I had paid last year. On contacting them they were unable to improve on this and so I shopped around and, having researched Policy Expert your company appeared to give the best cover for a lot less than I had been asked to pay by my former provider. I therefore cancelled my policy with them and took out my new home and contents policy with you. I am hopeful that I will not encounter the same problems with your company when it comes to renewing my policy next year! Reviewed on: 2nd August 2024

Easy to deal with

Easy to deal with and even promoted a mid term review Reviewed on: 2nd August 2024

great service, was very quick and easy to use

great service, was very quick and easy to use Reviewed on: 2nd August 2024

All in all, very happy with the deal

The whole process of buying insurance was efficient. The price was good and cover was what I needed. I haven't had to make a claim, fortunately, but I'm confident that if I did the service would be good. All in all, very happy with the deal Reviewed on: 2nd August 2024

Good choice

Good price and referral prize, easy login and use online. Reviewed on: 2nd August 2024

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