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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

House insurance renewal

To renew our contents and building insurance was very easy and excellent value compared to other companies. Reviewed on: 22nd August 2017

Nice quick and easy

Looking for ho e insurance for elderly nan and found their website was smooth and easy to use Reviewed on: 22nd August 2017

Very helpful and polite

I wanted to cancel policy as I had found a cheaper quote. I received a call with a new quote slightly higher than the one I had but they added in legal cover f.o.c so I kept my cover with them Reviewed on: 22nd August 2017

Good cover and very fair price

Only 4 stars as I have not yet had any reason to assess the quality if I had to make a claim or have any other direct contact with the company. The policy is comprehensive for my needs, value for money and the process simple enough Reviewed on: 22nd August 2017

Will have to wait and see

I chose Policy Expert because of the offer on Top Cashback. I am advised however that this may take a few months to track at the amount expected. As this was my deciding factor I probably wouldn't have gone down this route if that had been evident at the outset. Reviewed on: 22nd August 2017

Competitive Pricing and good website

Easy to navigate web site and when there was an error in my address this was quickly rectified when I notified then by e-mail Reviewed on: 21st August 2017

Easy Peasy

The policy was really easy to set up online and all questions were answered. Good value policy, would definitely recommend. What more do I need when buying home insurance!? Reviewed on: 21st August 2017

Very quick, easy to use website with clear information.

Very quick, easy to use website with clear information. Would recommend to a friend. Reviewed on: 21st August 2017

Excellant Service

Speedy response, excellent communication, very helpful, reasonably priced. All that I needed. Reviewed on: 21st August 2017

steel of a price

Nice support from policy expert to match a competitors quote on renewal. Also needed insurance details of my builder who had removed an internal wall and replaced MN with a steel support. Reviewed on: 21st August 2017

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