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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Excellent

Last year i used Esure but they wanted alot more this year went on to the went onto go compare site and you come up the cheapest for exactly the same cover. I am extremely pleased with your price would reccommend you to friends . Reviewed on: 11th August 2017

Friendly and professional

As my renewal was due I was pleased that Policy Expert called to discuss my needs and ensure my cover was appropriate . As a result they were able to reduce my renewal premium while still enduring all my needs were addressed . Reviewed on: 11th August 2017

Very very good service

I had a wonderful experience with Policy Expert. Reviewed on: 11th August 2017

whats not to like

I found them on confused, a great price and wide coverage, in fact, everything I needed. that's why I'm' on here now. Reviewed on: 11th August 2017

Great product and great staff.

Always helpful, the staff at policy expert take time to explain and describe their products in plain and simple language. Reviewed on: 11th August 2017

Good customer service & reasonably priced

A competitive priced home insurance policy & good customer service. Reviewed on: 11th August 2017

Straightforward.

Thankfully I haven't had to put my policy to the test, but the buying/admin experience seems efficient and competitive. Reviewed on: 11th August 2017

Very easy

Was my first time getting home insurance . They made it very easy and when I spoke to a advisor was very friendly and helpful. Reviewed on: 11th August 2017

quick and easy

seems ok we shall see if i have to claim if they are any good Reviewed on: 10th August 2017

Excellent customer experience

Overall a great experience starting with compare the market through to a really helpful customer service lady who was really helpful and patient. Would definitely recommend. Reviewed on: 10th August 2017

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