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Post Office: Car Insurance reviews

Name: Car Insurance
Rating: 2.12 (67 reviews)

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1.74

Based on 67 reviews, last reviewed 4th Apr 2025

No new 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

19%

67%

Latest highest rating:

5

Renewed car insurance on a renewable quote. Renewed car insurance on a renewable quote, after finding l could not get a better price on my car insurance elsewhere. Reviewed on: 8th October 2024

Latest lowest rating:

1

Had an accident.claimed and now a nightmare Had an accident. Not my fault. The hassle I’ve had is so stupid. They just put you to someone else which isn’t the post office to sort. Been two years... Read more Reviewed on: 4th April 2025

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About this product

Post Office offers insurance policies for a variety of needs, including motor, home, gadgets, travel and pet. Post Office provides specialised car insurance policies for drivers under and over the age of 50. Many benefits are included with comprehensive policies, like windscreen cover, overseas cover and a courtesy car.

What is most important to you from a car insurance policy? Perhaps you value a low-cost premium over a high level of cover? Maybe you’re looking for a variety of additional add-ons for some extra peace of mind. Or your priority could be finding a provider with an impeccable customer service record. Whatever the case, check out our Post Office car insurance reviews to find out how genuine customers rate their experiences with Post Office.

Have you had a car insurance policy with Post Office? Share your honest experience with our Smart Money People community. How did you find the sign-up process? Were you satisfied with the level of cover you received? Was your premium a reasonable cost? Did you encounter any problems throughout your policy term? Leave a Post Office car insurance review today. Together, we can help people like you make better decisions.

Post Office Car Insurance reviews (67)

Review of the Post Office, Car Insurance:

Pathetic/ unhelpfull

Had insurance with these cowboys, i changed my car and contacted them to update my details to my new car, i have a 21 plate ford puma, they cant insure it because it doesnt exist on their computer, they only insure a 3 door puma & puma estates, not 5 door hatchbacks ? Fords dont even make such models !!!!!! DO NOT USE THESE JOKERS Reviewed on: 25th September 2021

No customer service.

I deeply regret taking out car insurance with the Post Office a few years ago. I had an accident on the 17th April and although repairs were approved, to date I am still waiting for the approved repairer to repair my vehicle. Apparently there is a shortage of parts but all that is needed is denting and painting. After having made the claim with the Post Office, one does not get the opportunity to speak to someone there regarding any issues but one is advised by the answering machine to contact another party. My vehicle is still driveable but the repairs are necessary to make it look good once again. I have taken a decision to change from the Post Office when time comes for renewal and I strongly recommend that anyone seeking car insurance stays far from them if you wish to have service when you need it. Reviewed on: 27th June 2024

Full of scam please dont get.

Full of scam please dont get. They will increase amount at the end of the year give some stupid reson i losse my 200 pound Reviewed on: 21st May 2024

Rip off for provisional drivers

Took out car insurance for the family car which included my 17yr old daughter on a provisional licence. At the time I was told to let them know when she passed her test. Just called them to let them know only to be told that they wouldn't provide new insurance cover as she had just passed her test. Would never have went with them in the first place if I'd known this. Total rip-off merchants. No wonder the poor post-masters got shafted if this the way they behave all the time. Reviewed on: 19th March 2024

Dirty disgusting rip off stay away

Post office car insurance is underwritten by an Indian company who is actually based in Bermuda with a uk office! they are nothing more than scammers! They claim they are cancelling your insurance because the letter they “did not” send asking for all my log book etc etc! This is a disgusting company and have reported them to all the agencies that monitor insurance companies don’t touch these Indian scammers Reviewed on: 15th November 2023

Absolutely shocking

Don't use. What a mess. I have been passed from company to company to deal with a claim that is not even my fault. Its been 3 months and I am still no further than day one. Absolutely shocking insurance provider. Spend your money somewhere else. I would give no stars if I could. Reviewed on: 9th November 2023

Took extra money from my account

I scrapped my car due to a fault, so called to cancel. I was told that I would have to pay a cancellation charge if I didn't insure my new car with them. I asked what price it would be to insure my new car and it was almost triple. It is only 3 years newer and a lot smaller engine! So obviously I said I wouldn't be doing that. The lady told me that I would have to pay a cancellation charge and admin charge which came to over £40 which I agreed to.| The next day they claimed my monthly payment from my bank account via direct debit. I waited 2 weeks for them to return it which is what most companies would do, but it hasn't happened so I called them today to be told that it was part of the cancellation fee and that I would have been given a breakdown of the charges. I told the operator that I wasn't. She said I would have been. I explained that I definitely wasn't because I always write down figures. I am now going to write a written complaint as I believe I was misinformed and I feel that the extra money should have been returned. Good job they record the phone calls! Reviewed on: 16th October 2023

Money grabbers

Avoid like the plage. I took out car insurance with them, changed my mind before the policy came into force. They said the refund to my card would take 7 days from the effective date of the insurance. Then they said a further 8 days. So they will have my money for nearly weeks. Reviewed on: 14th September 2023

* Beware *

Think very carefully about using the service and read the reviews. There is a vast amount of negative reviews and they are here for a reason. I took out a policy and then read the reviews which resulted in me cancelling the policy. After cancelling the policy, my experience was non-stop errors, including them taking extra money out of my account without my consent. Attempts to contact them are extremely difficult. The service is void of any interest or customer focus. Agreed plans were completely ignored. I seriously would urge people to think very carefully about using this service. It was so disappointing and wasted so much time. Reviewed on: 31st August 2023

No hustle insurance

No hustle insurance, you do not have to phone them after you get a quote and the service has been simplified and they do not bother you with phone calls either. Reviewed on: 24th August 2023

Excellent

Excellent insurance company that does not waste the customers time Reviewed on: 28th July 2023

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