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Post Office: Travel insurance reviews

Name: Travel insurance
Rating: 1.93 (141 reviews)

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1.81

Based on 141 reviews, last reviewed 5th Dec 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

17%

74%

Latest highest rating:

5

Excellent It’s close to a decade and value for money was exceptionally low. Reviewed on: 5th September 2025

Latest lowest rating:

1

Zero out of 5 stars Post Office Travel Insurance: If I could give this company a zero, I would. Do not use this company unless you want to be given the runaround; be aske... Read more Reviewed on: 5th December 2025

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About this product

Post Office offer single trip, annual multi trip and backpacker travel insurance policies.

All medical conditions are considered and under 18s with no medical conditions get free cover. Post Office travel insurance policies all come with Medical Assistance Plus which gives access to medical support while you’re away.

Post Office travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Post Office before, you can also leave a review and share your experience.

Post Office Travel insurance reviews (141)

Review of the Post Office, Travel insurance:

Claiming is impossible

Took 2 weeks for the post office to acknowledge the claim (made online) and this was only after calling them and being put on hold for 45 mins. Since then, I’ve received 4 different emails from 4 different claims handlers that haven’t spoken to each other or read notes on their system. I had to see a doctor in Spain whilst on holiday for an ear infection which cost 90 euros and I was prescribed antibiotics which cost a further 30 euros. There is a £50 excess on the policy. They have asked me to provide booking confirmations, boarding passes, medical notes from the treating doctor, invoice from the treating doctor and receipt, prescription notes, invoice and receipts (all provided) and now they want a medical certificate from me GP in London. The certificate asks the doctor about all unrelated medical history and asks the doctor to confirm when I first contacted my GP about my condition and for his medical opinion on the treatment I received. I haven’t seen my GP about the ear infection in Spain because I saw a doctor in Spain, I was treated and the ear infection cleared up. My GP is understandably reluctant to complete the ‘required’ medical certificate because he is busy treating patients that actually require medical treatment and does not want to pass judgement on a fellow doctor in Spain when it was not my GP that examined or treated me. Post Office can no longer be trusted. Terrible service and despicable treatment. Will never buy an insurance product from them again Reviewed on: 12th September 2022

Do Not Buy

I have been trying now to make a claim on Post Office Travel insurance for 5 months. My husband and I were prevented from going on a cruise when he had a cardiac arrest in February. His heart condition was accepted as an existing medical condition on the policy which cost £1200. They constantly pass the buck, ask for medical notes and leave everything to the last legal minute they are allowed. They owe us £8000plus. I know others have reported them to the Financial Conduct Authority and have done so myself Reviewed on: 26th July 2023

Not worth the broadband space of downloading the docs ,

Purchased post office insurance, they just find any reason not to pay. Don’t buy it . We had a cancelled flight which incurred lots of cost getting home, Collinson would not pay out, waste of money don’t use Reviewed on: 26th July 2023

AVOID,IT IS VIRTUALLY A SCAM.

Do not use the post office travel insurance.it is underwritten by Collinsons travel insurance.they will not pay out for claims,do not understand why the post office use them.most people give them 1*!!!AVOID AT ALL COSTS AND I MEAN COSTS.there are 1000s of bad reviews on complaints sites. Reviewed on: 26th June 2023

Password nightmare

Tried to access online. Changing password didn't help. Prompt to reset password came from TRAVEL.Rang call centre, she reset it, got in once. Then travel.insurance wouldn't let me in. Reset wouldn't work, rang. Man said he'd send email but didn't. Now can't access home insurance either. Won't be renewing either police, what a farce. Reviewed on: 8th June 2023

Unbelievably bad .do not buy

Have had great difficulty trying to submit a claim for travel insurance for holiday we were unable to take die to death of my mother.have emailed and submitted forms and tried ringing.witjout even an acknowledgement.unbelievably bad customer service! Reviewed on: 24th April 2023

Waste of time buying

Impossible to contact anyone to claim, web site doesnt work Reviewed on: 24th April 2023

Diabolical & useless

Wasted £260. Buy a chocolate teapot, much more useful. Flight delay & baggage delay not covered, apparently Reviewed on: 19th April 2023

Pointless

Purchased travel insurance for our holiday in May 2022, had to unfortunately seek medical attention whilst on holiday. Attempted to claim this back when I returned home as per the policy and still no further forward, they have emailed asking for more information for the third time but when I attempt to reply it sends a message back to say their inbox is full and also unable to get through on the phone it just rings and rings. Luckily it was only approximately £100 so I have resigned myself to the fact I won’t get this money back, however, I purchase travel insurance so I’m covered which this policy hasn’t fulfilled, feel like I wasted my money purchasing cover. Would always discourage anyone from purchasing travel insurance from the post office very very poor and doesn’t fulfil its purpose. Reviewed on: 6th April 2023

This Firm are Are Crooks!!!

15 months and still waiting for payout on our travel insurance…Dozens of emails and to date no end in site. After being in quarantine in Dubai for 1 month they have not paid a single penny compensation!! Collinsons who deal with their claim ‘s are nothing short of corrupt!!! Beware of this….It’s terrible they keep asking the same questions over and over again. Then the whole process starts all over again !!! Reviewed on: 14th March 2023

Dreadful - barriers to claim

Flight delay over an hour should have been auto payout. Now asking me for written confirmation from airline. Reviewed on: 14th March 2023

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