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RAC: Breakdown cover reviews

Name: Breakdown cover
Rating: 1.71 (183 reviews)

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1.45

Based on 183 reviews, last reviewed 6th Jan 2026

100% decrease in 5 star reviews

in the past 90 days

22% increase in 1 star reviews

in the past 90 days

13%

79%

Latest highest rating:

5

Reliable and cheaper I have not had to use RAC this year but I have in the past and they came in a reasonable time. They are cheaper than the AA . I onl... Read more Reviewed on: 12th September 2025

Latest lowest rating:

1

Called yesterday for a recovery after 5 hours I got... Called yesterday for a recovery after 5 hours I got text message saying your assistance rescheduled to tomorrow, Reviewed on: 6th January 2026

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About this product

RAC breakdown cover is available in three levels – Basic, Standard and Extra.

RAC claim to get to most breakdowns in 60 mins or less and say that patrols fix 4/5 breakdowns on the spot. In the myRAC app you can get savings on fuel and tyres. Options are available for vehicle cover, personal cover and family cover.

RAC breakdown cover reviews help you find out what it’s really like to be a customer. If you’ve used RAC before, you can also leave a review and share your experience.

RAC Breakdown cover reviews (183)

Review of the RAC, Breakdown cover:

Terrible even the complaints department don't read the whole complaint.

I had a puncture on my m/cycle called the Rac who did send a rescue vehicle in a reasonable time. Unfortunately the puncture could not be repaired. He called for recovery & stayed until the message came through saying recovery was being arranged. 1hr later no news. Phoned again it appeared nothing had been done. Then incoming message saying your then incoming message saying your repairer has reported that you need recovery. Half an hour later still no news. Call again ask for the person on the phone. Do you know anyone that’s got a van funniy eh. Half an hour later still no news. Call again ask for the person on the phone. Do you know anyone that’s got a van funniy one. he then went on to tell me that there was no one in the area with the capabilities of recovering the motorcycle but will try and keep me informed. after 5 1/2 hours I’ve been standing in the roadside in mainly rain. Fortunately a kind soul came to my rescue and went and got his work van and let me put my bike in his garage until I can get it fixed myself, I didn’t cancel the RAC recovery and set about the complaints procedure which appears I can’t even do that properly. The person who dealt with the claim only read the first bit about the rescue vehicle and said in his opinion it was all okay. Exit arrived within the to 2 hours, it was allotted singers actually on the roadside for nearly 6 hours , I think this is very poor. I paid for national recovery top quality service and received a Porsche serviced. You could ever wish to get whatever you do do not join the RAC Reviewed on: 5th September 2023

Absolute waste of time and money

Absolute waste of time buy elsewhere Absolute waste of time. What’s the point in being covered for all vehicles and one day when you help out driving a friends company van they won’t help out just want to sell you another policy. AA no issue. Have cancelled my policy as this isn’t the first time I’ve been let down by the RAC they stranded myself and son for over 8 hours 2 years ago. Reviewed on: 1st August 2024

Wouldn't honour valid policy.

Wouldn't honour valid policy. They will weasel out of your policy in any way they can to charge you more. After a terrible week of saying goodbye to a loved one my car broke down and they wouldn't collect it unless I paid over £100 more despite having a valid policy.They will let you down Reviewed on: 6th July 2024

Avoid using RAC at all cost, I would have been left...

Avoid using RAC at all cost, I would have been left for 12 hours in -3 while in the middle of Wales if it wasn't for the traffic police. Also onward travel is a joke and don't answer the point. To make this better they also lost my car on the way back home taken it to the wrong location. Complaint made to RAC who advised there's nothing they can do. Would highly recommend using another recovery company.shocking service and even worse feedback. Reviewed on: 6th June 2024

Awful customer service department.

Awful customer service department. I am still awaiting a resolution of my complaint that was raised over 6 weeks ago. I was misled into purchasing a premium battery from RAC at great expense and was told to reach out to their customer service department by their own engineer as he said they should address the issue given the circumstances. However, 6 weeks on and still no resolution from RAC customer service. They asked for evidence to be sent of the engineer selling the battery which I have said I will send to them, however, now they are attempting to avoid my emails and refusing to accept the evidence to be sent. I will continue to chase a resolution to my complaint and have notified independent dispute resolution services. Reviewed on: 3rd June 2024

RAC driver doesn't know rules of the road

Disgusting, aggressive , intimidating behaviour from breakdown driver towards a member of the public Reviewed on: 29th May 2024

Punctures NOT covered

I've been with them maybe 10 years now and I don't think I've had one call out. I got a punchure by hitting a stone and was told that it's driver error so your not covered. This is despite thier T&C saying that they do come out for punchures. Grim!! Reviewed on: 26th May 2024

Your service is a joke,

Your service is a joke, firstly you send a guy who charges me money to add brake fluid which made no difference to the issue, but as he never tried to move the car he didnt know if he had fixed it or not I then called for someone to come again, and it was getting later and later so I called again and said come in the morning - which someone eventually did past 10am - he was also trying to say it was ok until I insisted he meoved the car to see the issue - he then agreed it was undrivable and took it to the garage to get mended I called the next morning to get onward travel as I pay for and was told that I was too late is has to be done within 24 hours of the original call - which would have been impossible because it took longer than that to get someone to agree the car had an issue - I argued this and was told after some time I could have a car On hearing from Enterprise they have no cars avaliable today - which is not true as I could book a car with them direct from the same location online with no issue - when I called and spoke to onward travel - after another long wait - am told tough luck if there is no car avliable I just have to wait until there is one Why am I paying you - probably if i hadnt driven the car after you first engineer said it was ok then the problem would have been less bad, plus I have to argue to get any service and then Im left high and dry with no car JUST A JOKE I want to cancel this service because there is NO service given Reviewed on: 24th April 2024

Waited 6 hours and then left stranded

Yesterday I broke down 16 miles from home. I had to wait 6 hours for the RAC to come out. The guy did a diagnostic on my car and then checked my oil level. There was to much oil in the car so he told me he had to stop and could not do anything else for me. He just left me there. This is the customer service level you will get from the RAC. What happened to human kindness. Reviewed on: 11th April 2024

I had to wait over six hours for them to assist me.

I had to wait over six hours for them to assist me. However, they usually are competitively priced. Reviewed on: 2nd April 2024

Broke down in the middle of nowhere with 3 young chi...

Broke down in the middle of nowhere with 3 young children one being disabled. The RAC took 13.5 hours to get to us, left us in the dark and cold over night with constant promises of arrival times. It was awful, we felt very vulnerable and unsafe. The RAC don’t care about you or your circumstances, they just want you money and then will supply you with a sub standard service. AWFUL!! Reviewed on: 30th March 2024

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