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RAC: Car Insurance reviews

Name: Car Insurance
Rating: 1.82 (180 reviews)

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1.68

Based on 180 reviews, last reviewed 23rd Jan 2025

No new 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

14%

75%

Latest highest rating:

5

Customer service Excellent customer service and attention to detail Reviewed on: 4th September 2024

Latest lowest rating:

1

I STRONGLY advise people not to insure a car with Ra... I STRONGLY advise people not to insure a car with Rac I joined solely on the quote of £411 I Paid for the year Then was charged a extra £128 I wish I ... Read more Reviewed on: 23rd January 2025

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About this product

At Smart Money People, we collect RAC car insurance reviews from genuine RAC customers to help you make an informed decision when choosing your next insurer.

RAC was founded in 1897, best known for its breakdown cover. The company offers a range of car insurance policies, including pay-by-mile, temporary, learner driver, young and new drivers, and classic car insurance. Check out our RAC car insurance reviews to see how genuine customers rate these policies.
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RAC Car Insurance reviews (180)

Review of the RAC, Car Insurance:

Avoid RAC they stole money from pensioner bank account

These crooks auto renewed an 84 year old pensioners car insurance without sending a renewal notice. What was £500 for year 2022 was renewed at 1,331 in 2023 despite no change in circumstances or claims. We contacted RAC to cancel the insurance within the 14 day cooling off period as per their term and conditions and was advised it was cancelled on the telephone and a refund was being processed. A few days later we contacted RAC again as there had been no refund or confirmation ... Reviewed on: 13th December 2023

Customer service

Excellent customer service and attention to detail Reviewed on: 4th September 2024

Completely transparent!

Everything I was concerned about was explained fully. Straight talking and great customer service. Options to pay monthly discussed. Reviewed on: 4th September 2024

Excellent service all round.

Excellent service all round. And very pleasant to deal with. Reviewed on: 24th August 2024

Easy to deal with very friendly and helpful,good value

Easy to deal with very friendly and helpful,good value Reviewed on: 23rd August 2024

As advertised.

As advertised. No major surprises Reviewed on: 23rd August 2024

Good service everything done at right time

Good service everything done at right time Reviewed on: 23rd August 2024

RAC - Rates Are Criminal

They seem to think that because my wife's car was stolen in 2022 that they could increase my premium from £303.94 to £470.56 for her to be a named driver in my policy and when I said I'll take her off the policy, they hit me for a further £54.32. I did make the mistake of not reviewing the details through a compare website so initially didn't realise that I'd overlooked her claim. I'll take that on the chin, a genuine oversight on my part. When I wanted to change my cherished pl... Reviewed on: 18th April 2024

Theyre terrible, they use 3rd party companies to run...

Theyre terrible, they use 3rd party companies to run their claims, they say they have cotacted us but zero emails, or telephone calls, avoid at all costs, do not use they are shockingly bad. Just can't put into words how we feel and we will never use ths company again. Dont say you have not been warned. Reviewed on: 1st March 2024

DO NOT USE RAC Insurance THEY RIP YOU OFF.

DO NOT USE RAC Insurance THEY RIP YOU OFF. In November 2023, I called on behalf of my mother to see if she could claim for an accident to her car (nothing to do with her) and was informed we were not able to claim, so we didn’t. Then in Feb 2024, I then called to change the policy to a new smaller car and was informed that it couldn’t happen as the was an outstanding claim, then followed 25 to 30 hours of telephone calls between the RAC Customer Services, Claims, Liability, Unde... Reviewed on: 13th February 2024

RAC insurance is worst car insurance company

I had hit and run accident called RAC the agent did not understand my safety and wellbeing horrible insurance company the name of the claim handling company is Carpenter from Liverpool call centre worst customer service. Reviewed on: 11th February 2024

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