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RAC: Car insurance reviews

Name: Car insurance
Rating: 1.82 (181 reviews)

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1.69

Based on 181 reviews, last reviewed 28th May 2025

No new 5 star reviews

in the past 90 days

80% decrease in 1 star reviews

in the past 90 days

14%

75%

Latest highest rating:

5

Customer service Excellent customer service and attention to detail Reviewed on: 4th September 2024

Latest lowest rating:

1

Pathetic customer service Chose RAC due to great reviews, trustworthy, great response times. First time using them to report a car that wouldn't start. Unable to speak to an ac... Read more Reviewed on: 28th May 2025

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About this product

RAC car insurance is award winning and provided by a panel of selected insurers.

With RAC Online cover you can choose to manage everything yourself digitally and benefit from lower fees. All RAC car insurance policies include a 24/7 claims helpline and 60-day EU cover.

RAC car insurance reviews help you find out what it’s really like to be a customer. If you’ve used RAC before, you can also leave a review and share your experience.

RAC Car insurance reviews (181)

Review of the RAC, Car insurance:

International Postgraduate Student Experience

International Student Experience after only 2 weeks with RAC. Signed up for black box insurance for Citroen C4. When installed, all the electrics went wonky setting it to km and French. When told about it, RAC said it wasn’t their fault and I had to simply deal with it. Proceeded to go back on their contractual agreement and demanded more money or they would cancel my insurance. So many numbers and long waits on hold just to be told there was nothing that can be done. Would not recommend and cancelled after 2 weeks despite all the ridiculous cancellations fees. Reviewed on: 5th August 2021

Shocking

Shocking. RAC appoint solicitors for a non fault accident. 3rd party admits liability. RAC’s solicitors fail to settle anything then sue me, their client, for their costs!! Court case. LOSE. Appeal LOSE. Hugely out of pocket after five days in court for an accident that wasn’t my fault, and admitted by 3rd party. Government must investigate insurance racket.. disgusting . 4 years of stress Reviewed on: 29th September 2023

Delay in refund for cancelled Policy

I made a mistake on the details of the 2nd driver and cancelled the policy on 11 September. The policy was not due to start till 30 September. The funds left my bank on 11 September. I needed the funds, £486.84, returned well before so that I could insure elsewhere. Now told that they will be returned 8 days after policy start date. This means that I will be without use of a car till 8 October. I an an OAP and am dismayed that a well know organisation should treat people this way. I will be cancelling my RAC membership which I have had for many years. Reviewed on: 28th September 2023

Rac/markerstudy

I have cancelled my rac car insurance because of bunch of clowns called markerstudy I haven't had an accident/claim in over 5o years but had to report a car park incident this year which caused scuffed bumpers only but no claim made but these people have put a marker on my name meaning that any insurance Co taking me on believe I have had an accident and put the cost up significantly will never use again and will make sure no family or friends do either Reviewed on: 29th August 2023

The cheapest but still wildly expensive

The cheapest deal but still outrageously expensive. Despite having another year of no claims under my belt when I came to renew my insurance this year the only quotes I could find were all at least £100 more thank last year. Reviewed on: 25th August 2023

Awful

Put my renewal premium up hugely despite not making a claim, sent me a really offhand email telling me that despite paying by Direct Debit monthly for years and years I would now have to pay the whole amount in one go (nearly £1600). Talk about not reading the room and helping their clients in a difficult economic environment. Happy news is I got insurance for £900 elsewhere with the facility to pay monthly, so the RAC were not only rude and dismissive they were also just plain greedy. Not ever using them for anything again as they couldn't care less about customer loyalty. Reviewed on: 23rd August 2023

Good car insurance

Not made claim. Good value car insurance as required. Reviewed on: 23rd August 2023

Best deal

Tried a lot of companies this was the best and cheapest deal as the previous company wanted nearly twice as much because of my age which isn’t fair Reviewed on: 22nd August 2023

Clear cover

Easy to understand cover for your car and really good when there is a problem that needs sorting out. Reviewed on: 14th August 2023

RAC and Underwriters Makerstudy problems

These companies are frauds, they're both telling me different things and have been for weeks until I started asking for information in writing form. Just be aware they're problematic and even though they're contracted with each other they don't communicate with each other. Reviewed on: 18th July 2023

Efficient

I have not had to make any claims during my time insured by the RAC but when I have had to make policy amendments the process has been easy. Reviewed on: 17th July 2023

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