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RBS: Select current account reviews

Name: Select current account
Rating: 4.16 (123 reviews)

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4.16

Based on 123 reviews, last reviewed 24th Mar 2026

400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

56%

16%

15%

Latest highest rating:

5

Great experience The services are of high quality, and the team is professional, prompt, and very attentive to customer needs. Everything went smoothly and efficiently... Read more Reviewed on: 24th March 2026

Latest lowest rating:

1

Rubbish Recently opened a current account with RBS. Tried to transfer money from my savings account into my current account and my account was suspended hours... Read more Reviewed on: 16th August 2023

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About this product

The RBS Select current account is a basic account for everyday banking.

Account holders can access RBS’ mobile banking app which has a range of money management features and built-in credit score checker. The Select account is compatible with Apple Pay and Google Pay and has the option for an arranged overdraft.

RBS Select account reviews help you find out what it’s really like to be a customer. If you’ve used RBS before, you can also leave a review and share your experience.

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RBS Select current account reviews (123)

Poor customer service

The worst company to bank with - I managed to get into debt a number of years ago and they allowed it to keep happening and levying high charges on my account to impact the issue. They were very helpful in helping me sort matters out. Reviewed on: 6th December 2016

No queues on the phones

I always phone when I need something & they answer so quickly. Reviewed on: 29th November 2016

Basic Basic Current Account

It does what it says on the tin. Staff are very friendly and it's easy to get in touch with someone to rectify a problem. However, I recently went in branch to query setting up a help to buy isa, only to find out that RBS was not taking part in the scheme. The reason stated was the cost to RBS didn't make it viable. I am therefore looking for a new account as every other bank seems to have understood the bigger picture in this. Reviewed on: 24th November 2016

If you're not tech savvy....forget it..!

RBS has closed the branch in my village, counting it's pennies I hear. I'm now reduced to either online banking, telephone banking or some basic transactions at the Post Office. What happens when my laptop plays up and I can't do online..! They won't confirm that they'll keep the ATM going in the village. I'm supposed to use cashback if they take it away. With regard to telephone banking...if it's not on their screen in front of them, you can't do it. Staff are very polite...but that doesn't mean you get good customer service. I didn't create the mess that RBS is in...but apparently I've got to be part of fixing it..! They send a mobile bank for half an hour once a week....seriously guys, are you kidding...! I'm a carer to my seriously disabled husband and we don't have a large enough income to pick and choose our bank otherwise I'd leave them in a heartbeat. RBS sucks... ps...I suspect that most other banks are the same... Reviewed on: 18th November 2016

Love RBS and my local bank fantatsic face to face and over the phone/service counter

So I had my wallet traumatic experience but RBS branch staff aided me in taking the some of the frustration and anxiety away by quickl ensuring cards were cancelled, re-ordered and confirming notes on system were made if someone tried to use my cards, especially due to them being contactless. Great customer service, always a friendltt face fll of information. Overall had fantastic service throughout my entire banking life-since I was 16 :) Reviewed on: 17th November 2016

great bank great staff

applied for an overdraft facilaty and was as smooth as spreading marg on toast slick easy and a great out come Reviewed on: 15th November 2016

Service is poor

I changed my account to a non fee paying basic account but I did not realise that they were still charging me the fee for the premium account Reviewed on: 15th November 2016

Idiots with no customer service skills

They are a bunch of computer says no idiots with no common sense. You cannot speak to anyone who has any authority or seemingly intelligence Reviewed on: 15th November 2016

good account and always helpful when chatting to cashiers or online

whenever I have any issues with my account the staff at my branch are always helpful and quick to resolve any issues Reviewed on: 15th November 2016

Excellent Customer Service

I have been a customer of RBS for many years and I can't fault their customer service. I occasionally have to phone up with queries or to visit a branch and I have never has anything less that excellent customer service. Once I had scheduled an account review but there was some mix up and the advisor who I was due to see was not there. The branch manager handled the review himself and managed to massively help me sort my finances out. The only slight criticism is that it can sometimes be quite difficult to get through via telephone. Reviewed on: 14th November 2016

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