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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.76 (6341 reviews)

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4.76

Based on 6,341 reviews, last reviewed 25th Mar 2026

101% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

83%

10%

Latest highest rating:

5

Jodie could not have been more helpful l could not... Jodie could not have been more helpful l could not have got back into my Saffron account without her help. She showed great patience and experience ... Read more Reviewed on: 25th March 2026

Latest lowest rating:

1

There wasn't 'normal' online servicing of the saving... There wasn't 'normal' online servicing of the savings account available. Reviewed on: 15th February 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Saffron Building Society Savings reviews (6341)

Review of the Saffron Building Society, Savings:

Great regular saver rates albeit on quite small amounts

Great rates albeit on quite small amounts Reviewed on: 20th November 2024

I had difficulty closing one account and opening ano...

I had difficulty closing one account and opening another. It took me two calls and some effort. It seemed unduly difficult. Reviewed on: 26th April 2024

Good Service.

I needed my savings book updated with the 2023/24 interest. This was done quickly and your employee was both friendly and efficient. Reviewed on: 25th April 2024

Excellent staff, informativeand helpful

Excellent staff, informativeand helpful Reviewed on: 25th April 2024

I felt I was treated like a valued customer.

I felt I was treated like a valued customer. The staff were keen to help. Banks seem to have forgotten how to do this. Reviewed on: 25th April 2024

Can be very problematic to start off..

A very strange setup, where you have to setup a linked bank account. This appears to be the only account you can pay money into the savings accounts from. Any attempt to pay in from any other accounts you have result in the payment being rejected and returned to your bank, I'm yet to find anywhere on the website that stipulates this as a condition. The savings account uses very little of the information provided on application if you are an existing customer. It also doesn't take the initial deposit you think it would, after filling the application. If you currently have an account with them, then it is useful to check the data they hold against your account. If you have had this many years - like myself - then they may have little or no data held on file. In my case, they had an email address I've never registered and no phone number - so I couldn't be contacted with the key details I needed (account number, sort code, user id number - this wasn't resolved until I called into the branch in person when I provided the missing information. Seems as though the on-line portal to manage your accounts has been badly planned and thought out - with an assumption that your existing data is good enough to use - when it quite clearly isn't. Using the data in the application to validate or update your exisiting account profile would be very useful. Reviewed on: 25th April 2024

Great Society, and excellent service.

I have been a member of the Saffron Building Society for the best part of 60 years! And have always enjoyed excellent service in all of that time. The only drawback is perhaps that I am unable to use any kind of credit card with my accounts in order to obtain cash if needed. However this problem has been made a little easier by using internet banking. Reviewed on: 25th April 2024

Nicola - the advocate for excellent customer service

I am so impressed with the fantastic service I have been having from Nicola in the B/S branch. She is an advocate for top customer service and is a credit to you Reviewed on: 25th April 2024

"A SMALL BUILDING SOCIETY WITH A BIG REPUTATION2

staff are friendly, courteous, and very helpful when unfortunate glitches occur. Reviewed on: 25th April 2024

I have saved with the Saffron BS for over 20 years

I have saved with the Saffron BS for over 20 years and have been very happy Reviewed on: 25th April 2024

Wanted an ISA account with better interest rates.

Wanted an ISA account with better interest rates. Lyn (?) at Haverhill branch very helpful & thorough. She was able to open a new ISA & transfer whole amount in one go. I received a couple of txt messages of confirmation & then letter in the post detailing my ISA Reviewed on: 25th April 2024

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