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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.84 (5331 reviews)

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4.76

Based on 5,331 reviews, last reviewed 14th Jun 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Saga. Is human centric Having used more than a dozen different providers for vehicle insurance across thirty years nobody has even come close to Saga. You are treated as a h... Read more Reviewed on: 14th June 2025

Latest lowest rating:

1

Very disappointing!!!! Wont ever use again!!!! I offered my home and car insurance to Saga, purely by accident , but as a young 65 year old thought they’d offer a good deal. But how wrong was I. Ab... Read more Reviewed on: 23rd April 2025

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About this product

Saga Car insurance reviews (5331)

Review of the Saga, Car insurance:

Experience and Value

Sometimes less said is more and with Saga, the customer experience and engagement was excellent coupled with great value for money. Loved the 3 year fixed price promise! Reviewed on: 29th September 2021

3 year fixed price

last year I should have had an automatic renewal of my 3 year fixed price. They did not renew as I had not informed them of my redit card renewal and I had to pay the new increased price pus service charge. This year the price is the same as last year but despite several attempts to renew online after receipt of my renewal letter I am unable to do so as my docs. are temporary unavailable. I have tried numerous times to phone but such a long waiting list. SAGA for the ederly? Do they not realise minutes or more wasted are so precious. Reviewed on: 27th August 2023

They do not answer the phone

I spent 30 minuets waiting for a call connection then gave up. I tried again and got the same result. Discussing!!!! Reviewed on: 25th August 2023

Saga is Super

I have always liked dealing with Saga. They are very helpful and informative and also you don't have to wait for hours to speak to someone. Reviewed on: 25th August 2023

Paying for what we don't have

A 40% increase this year which appears from the paperwork to be to provide for extra costs associated with Electric Vehicles. We have a 20+ year old ICE car and the renewal left us a relatively short time to look elswhere. Reviewed on: 23rd August 2023

Yearly increase in premium

In my second year my premium was increased significantly but I stayed with the company as I was in the middle of a house move and it was one less thing to deal with. I have now read horror stories on line as to how much premiums have gone up this year with SAGA so I await with Fred this year’s quote, will certainly change provider if there is a big increase. Reviewed on: 23rd August 2023

They are the best choice

I took out my car insurance through saga because of the three year fixed price at aged 69 car insurance tends to go upward after 70 so fixing the price seemed a good idea and it certainly looks that way judging by prices this year . Reviewed on: 23rd August 2023

Expensive

Very expensive for pensioners '!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Reviewed on: 22nd August 2023

How do you speak to a representative

Dreadful experience. At present I am trying to speak to a representative. My phone is showing 42 minutes. This is the 4th time I have attempted to get through.I phoned at 8 30am when they first open and was informed that by a recorded message that we are extremely busy and there would be a 20 minute wait. They are Impossible to make contact with Reviewed on: 21st August 2023

Superb customer service

Always able to speak to someone and almost always without a long delay. They care about customer service as they want you to review them after each phone call. Innovative 3 year fixed price motor insurance product. Reviewed on: 18th August 2023

5 stars

Deaf friendly user and very helpful to use our accessible which is very happy service Reviewed on: 28th July 2023

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