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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.88 (9560 reviews)

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4.88

Based on 9,560 reviews, last reviewed 24th Apr 2026

33% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Car insurance Value for money and stayed competitive Reviewed on: 22nd April 2026

Latest lowest rating:

1

DO NOT USE SAGA DO NOT USE SAGA DO NOT USE, CUSTOMER SERVICE IS NON EXISTENT. SAGA as a company is not fit for purpose. Car insurance, i rang to cancel the automa... Read more Reviewed on: 24th April 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9560)

Review of the Saga, Car insurance:

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

Great service

Did their best to tailor my quote to suit my driving habits Reviewed on: 10th September 2021

Car insurance tailored to my needs, with a cost that will not go up year after year.

With a three year fixed price guarantee, this makes sense and keeps costs down, unlike some that increase annually with no apparent reason. Reviewed on: 10th September 2021

Car insurance

Good price if you are a careful driver Reviewed on: 10th September 2021

HappyBunny

Easy site to use , friendly service. Highly recommend Reviewed on: 10th September 2021

SAGA--A customer focused company

Great personal service alongside value for money products for long term customer relationships. Reviewed on: 10th September 2021

Excellent Insurance Policy that meets all my needs.

A fixed price deal, excellent cover, responsive staff.Can't fault them so far. Reviewed on: 10th September 2021

Being Charged over £36.00 Cancellation Fee.

I have been a loyal customer of Saga Car Insurance for many years...recently changed to the AA, because the cover was cheaper. I was charged over £36.00 exit fee or cancellation fee...this amount is not clearly stated on Saga's renewal document. This being a legal requirement...and this exit fee should be clearly stated. I have contacted the Chief Executive twice...with no-reply. A very poor service from such a respected company. Reviewed on: 9th September 2021

Reduced Premium because of reduced mileage during the pandemic.

I normally drive around 9,000 miles per year. This fell below 5,000 miles during the first part of the pandemic and will continue at a much reduced level for the time being. Saga quoted on 5,000 per year at renewal time and are willing to adjust the payment should my mileage increase unexpectedly during the current period. Reviewed on: 9th September 2021

Great service at a good price

Had to make accident claim after being hit. You can actually speak to staff quickly. They dealt with initial claim over the phone & sent me email for further information. Very impressed. Reviewed on: 9th September 2021

Best value and totally reliable.

The agent was extremely helpful and very knowledgeable when I phoned to add an additional driver to my policy. I have total confidence in Saga. Reviewed on: 9th September 2021

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