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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.88 (9560 reviews)

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4.88

Based on 9,560 reviews, last reviewed 24th Apr 2026

33% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Car insurance Value for money and stayed competitive Reviewed on: 22nd April 2026

Latest lowest rating:

1

DO NOT USE SAGA DO NOT USE SAGA DO NOT USE, CUSTOMER SERVICE IS NON EXISTENT. SAGA as a company is not fit for purpose. Car insurance, i rang to cancel the automa... Read more Reviewed on: 24th April 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9560)

Review of the Saga, Car insurance:

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

3 Year lock

I was given a very good quote in 2019 and quote was held for 3 years. Even though I was guaranteed this quote I did not have to renew with Saga. I decided to renew. Reviewed on: 4th September 2021

Saga, a company I have confidence in.

Every aspect of my dealing with Saga is with people who obviously have pride in their job and the service they are giving….clear, considered, friendly, professional and very straightforward. Reviewed on: 4th September 2021

Human service

Not only is the insurance tremendous value but it’s also a very human friendly system to deal with from a customer point of view. It feels like someone has actually thought through each step of customer contact with Saga- it gives such a sense of confidence and trust and fairness, which is a rare experience in insurance these days! Reviewed on: 4th September 2021

best for price and the cover it provides

just thankful for the piece of mind that it gives me. Reviewed on: 4th September 2021

Easy to set up.

I have had no issues with Saga. Friendly and helpful staff. Reasonable prices. Reviewed on: 4th September 2021

Excellent customer service

I was unfortunate to be involved in a third party accident recently, the claim was handled very quickly and effectively by Saga staff over the phone. I was very satisfied with the outcome. Reviewed on: 4th September 2021

Amazing service

Wow had many other car insurance before, but Saga have been amazing. Very easy to get through to the right people to deal with your inquiry. Policy covers everything and good price value for money. Great friendly customer service. Would definitely recommend to others! Reviewed on: 4th September 2021

No hassle

Easy to deal with, they really listen Reviewed on: 4th September 2021

Top quality insurance

Touch wood i have not had to use it but the set up and ease of using the website was a pleasure.. Reviewed on: 4th September 2021

Helpful customer service

Saga have always taken time to listen to your requirements and identified good cost options to meet our needs. Helpful customer service & good pricing with excellent cover as standard. Reviewed on: 3rd September 2021

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