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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.8 (2707 reviews)

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4.69

Based on 2,707 reviews, last reviewed 3rd Nov 2025

91% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

WEB SITE EXTREMLY EASY TO USE. WEB SITE EXTREMLY EASY TO USE. GOT THE RIGHT COVER FOR ME WITHOUT COSTING A FORTUNE. GREAT VALUE FOR MONEY. LOW OR NO EXCESS ON MY POLICY, COULD CHOO... Read more Reviewed on: 14th October 2025

Latest lowest rating:

1

Think of a number and double it . Just received my renewal it has increased by more than double .Great difficulty contacting them to cancel and get written verification,, received v... Read more Reviewed on: 3rd November 2025

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Saga Home insurance reviews (2707)

Terrible

I am registered blind and for a company let say deals with the older end saga are appalling refused to send me any documents in large print always pointing to do it online terrible service Reviewed on: 25th January 2023

Rip off merchants

If your over 90, elderly and with a terminal illness. Don’t use Saga. From the moment the plumber arrived it went downhill. Disgusting service. If my mam didn’t have family with her god knows how she would have survived. Reviewed on: 22nd October 2022

Great Customer Service

Nothing is too much trouble and they're happy to explain everything in detail Reviewed on: 13th October 2022

Uncaring and incompetent

Take too long to approve and then incapable of getting repairs done in a timely manner Reviewed on: 17th September 2022

Disingenuous and dishonest and try their best to avoid making progress with a claim

They were happy to take money from me for years and increase my policy cost at renewal. When I put in a claim in 2021, they did everything they could to delay getting anything done. They would just send people round to take a look at the job and cost it up, but no one did anything. They also asked me to find people to cost up too. I gave up in the end and cancelled my policy and went with another company. Reviewed on: 5th September 2022

Emergency? What emergency?

No electric--box kept tripping and couldn't isolate the problem. Fridge freezer rapidly defrosting, rang Saga 'emergency line' hung on for 8 minutes only to be cut off. Rang back hung on for another 8 - you guessed cut off! Tried once more .. no reply after 10 minutes. Phoned a friend. will cancel policy tomorrow Reviewed on: 24th August 2022

Perfect for what we wanted

Freezing prices for three years was avery good deal Reviewed on: 29th July 2022

Steer well clear of Saga insurance. Appalling service!

On Friday Feb 18th, storm Eunice brought our gable wall down at 1.30 p.m. I telephoned Saga at 3 p.m. the same day and was told someone would phone me back within 24 hours. They didn't. Even though the cavity wall was exposed, nothing was done to protect it. It took 45 days, a series of phone calls, often waiting for up to 2 hours, and dealing with agents Working from Home, none of whom were credible. We were passed on endlessly to other names, but always had long waits on the phone. In all, I spoke with 17 different people, and each one wanted to start from scratch again. Turns out that in our case, Saga use underwriters called Acromas, who were just as inept in dealing with us and they in turn used a company called Davies to investigate our claim. Just as inefficient as the others! Obstructive is the only word to describe all three organisations. To add insult to injury, when I complained to Saga, the complaint of poor service was "Not Upheld" because they claimed that the damage was caused by exceptional and unexpected weather. I pointed out that storm Eunice was well forecast, both in terms of timing and severity, for over a week which should have given Saga et al the opportunity to ensure that they had sufficient staff working to handle claims. NEVER EVEN CONSIDER USING SAGA INSURANCE PRODUCTS. ..... and a last comment. My neighbour who suffered no damage at all in the storm, was telephoned by her insurers, (Churchills), to see if she had suffered any damage and how they could help. Another neighbour received a text message the day after the storm offering help if it were needed. Reviewed on: 7th May 2022

rip off

trying to charge for renewal not wanted or asked for Reviewed on: 27th April 2022

Something Changed

It appears Saga have either changed underwriters for insurance or they have made a corporate decision to refuse claims. The ratings over the last 6 months are abysmal. Saga are a sales agent the underwriters are being obstructive with claims and extremely difficult. Reviewed on: 26th April 2022

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