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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.76 (3106 reviews)

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4.76

Based on 3,105 reviews, last reviewed 10th Sep 2026

36300% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Great job. Great job. Well done. Thank you. Reviewed on: 10th September 2026

Latest lowest rating:

1

Money grabbing as soon as a claim is made. Money grabbing as soon as a claim is made. Everyone is difficult to deal with. This is after 10 years of paying over £1000/year Reviewed on: 26th August 2026

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About this product

Saga provides home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for two years if there are no changes, even after most types of claim. If you cancel during the two-year period, you won't be charged a cancellation fee, T&Cs apply.

Saga Home Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Home insurance reviews (3106)

SAGA is not just for holidays!

SAGA offers several insurance products as well as great holiday deals. I use their house and contents policy. This may not be the cheapest on the market but it is a premium product and worth the fee because of the excellent customer service and comprehensive cover. During a claim, you will have a named agent to guide you through the process. There is an online hub with all the details you need, including your policy documentation and FAQs. I have been with SAGA for many years and my premiums are frozen for a couple of years on a rolling basis. Well done SAGA! Reviewed on: 29th September 2021

Positive review for Saga

Very competitive pricing and clear advice whenever I have contacted the company. Respond quickly when contacted by phone, no irritating lengthy wait to get through. Staff have good interpersonal skills Reviewed on: 29th September 2021

Caring and efficient company

I have being insured with saga for years very straight forward and simple to use excellent customer service especially when I lost my engagement ring they were very sympathetic and processed the claim very quickly making it a very easy process . Highly recommend if you want a efficient and caring company . Reviewed on: 29th September 2021

Very impress and satisfied with Saga

With Saga for many years, and never had any problem with them, am quite satisfied with the excellent service received. Thank you Saga Reviewed on: 29th September 2021

Oh what a a leak

Water supply pipe on our side of the United Utilities divide sprang a leak, confirmed that Utilities was not doing cracking in the area, there technician arrived after some time!!!,, put his ear to a tube connected a contraption to the garden tap run some water, I held my breath, then he said those words that brings trauma to any householders "it's on your side" !!!!, asked the cost of possible repair(after taking triple dose of citilopram) smiled when he said approximately 7 to a thousand pounds(driveway concrete imprint) damn those tablets are good I'm still standing, thanked the gentleman for his time,,he said "there would be no call out charge" hit the ground tablets not that good!!. Inside looked at my online Saga documents gave a call reiterated what the man from Utilities said, Passed to insurance department spoke to a nice lady, job done three days. Reviewed on: 29th September 2021

Stewart Penman

I find Saga insurance fits my requirements exactly Reviewed on: 29th September 2021

Trouble Free

Initially my home insurance was easy to process, competitive and then a fixed cost for 3 years. Reviewed on: 29th September 2021

First Class

Only insurance company with a three year fixed price, which actually decreased each year instead of increasing! Reviewed on: 29th September 2021

recent claim

very helpful and freindly on recent incident Reviewed on: 29th September 2021

Really came through when we needed it.

A big part of our garden and outhouse was destroyed by a fire and the insurance claim was settled quickly and professionally. Reviewed on: 29th September 2021

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