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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.47 (2711 reviews)

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4.47

Based on 2,711 reviews, last reviewed 27th Mar 2026

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

4

Overall good service. Saga give early reminders of renewal dates and staff are polite and helpful, I like their 3 year fixed rates. Reviewed on: 27th March 2026

Latest lowest rating:

1

82 year old neighbour left in the lurch Our elderly neighbour had a major kitchen floor yesterday late afternoon. It was impossible to speak to anyone at saga. We had to stop the leak and sp... Read more Reviewed on: 17th February 2026

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Home insurance reviews (2711)

Great insurance and great customer service

For the first time in years I had to make a claim on my house insurance. I was impressed by the prompt response and communication. There was an initial attempt to repair the item then a replacement was made. Very friendly service Reviewed on: 1st October 2021

Excellent service

Clear explanations given by courteous, helpful staff. Reviewed on: 1st October 2021

Efficient service

Helpful and friendly service simple to access no hassle. Reviewed on: 1st October 2021

professional competent and understanding

After a recent hailstorm i made a claim for my damaged conservatory roof. The Saga representative was understanding, efficient and guided me through the steps required. At all times i was informed of what was happening and always asked if I myself was OK. This attitude is extremely important to older people like myself who has not had this experience and i felt complete trust in the both Saga and Evander the company who replaed the roof. Reviewed on: 1st October 2021

Number one for me

Older people need the support, plus back up,and peace of mind Saga provides this with a caring attitude rarely found Reviewed on: 1st October 2021

Clear and easy

I particularly like the 3 year renewal deal. I'm confident should I need helpI would speak to a real, knowledgeable employee Reviewed on: 1st October 2021

reliable when you do talk to them always honest and informative.

Totally trustworthy in my opinion Reviewed on: 1st October 2021

Value for money - extended price guarantee

Easy to set up insurance - excellent customer service - regular updates with hints and tips. Reviewed on: 1st October 2021

House Insurance

Competitive rates and a knowledgeable staff make the transaction easy. Reviewed on: 1st October 2021

great service

value for money and great service received Reviewed on: 1st October 2021

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