Write a review

Go to business site

Saga: Home insurance reviews

Name: Home insurance
Rating: 4.69 (2709 reviews)

View other Saga products

4.69

Based on 2,709 reviews, last reviewed 17th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

WEB SITE EXTREMLY EASY TO USE. WEB SITE EXTREMLY EASY TO USE. GOT THE RIGHT COVER FOR ME WITHOUT COSTING A FORTUNE. GREAT VALUE FOR MONEY. LOW OR NO EXCESS ON MY POLICY, COULD CHOO... Read more Reviewed on: 14th October 2025

Latest lowest rating:

1

82 year old neighbour left in the lurch Our elderly neighbour had a major kitchen floor yesterday late afternoon. It was impossible to speak to anyone at saga. We had to stop the leak and sp... Read more Reviewed on: 17th February 2026

Read all reviews See your review

About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Saga Home insurance reviews (2709)

Review of the Saga, Home insurance:

Woefully poor emergency claims experience

We are in the middle of an ongoing and still unresolved EMERGENCY PLUMBING CLAIM after four and a half weeks. The Claims team don’t understand about basic customer service, saying they’ll get back you and then nothing happens so we always have to phone them - our phone time to them is now about ten hours. They use an emergency plumber that you can’t contact over the weekends. You can’t ever speak to the same person twice even if you have their name, neither will they give you the Network Manager’s name or contact details nor put you through to anyone who can actually make a decision. It’s “not their protocol” apparently so you’re at the mercy of one of 80 telephone operators who aren’t allowed to make decisions and just sound bored as they repeat ad nauseam “there’s nothing I can do”. I actually doubt the Network Manager exists, because they should have contacted us yesterday and we’re still waiting. They also demonstrate poor competence - they arranged for a second plumber to contact us; heard nothing so we phoned them - turns out they don’t even do the type of work we need and had told Saga that but Saga didn’t bother to let us know. Our claim has been escalated to the invisible Network Manager so now no one in the Claims team can do anything apparently, not even to arrange for another (third or fourth by now?!) plumber - meanwhile we’ve been 4 and a half weeks without water! We have lodged our complaint and were supposed to have heard from the Complaints team on Monday - to date have heard nothing. I can’t find anything about their emergency KPIs, probably because they know they won’t meet them. Meanwhile the leak is getting worse, we are STILL awaiting a plumber (great emergency service!) and this claim is costing Saga more by the day due to their total incompetence. Reviewed on: 5th March 2025

Outstanding

Recently lost my partner, then broke my ankle in three places, a lot of metalwork required. Thirdly a house fire. Saga are doing everything they can, from looking to find me accommodation, clearing my home, cleaning what can be cleaned, building work, decorating, replacing damaged goods. Really friendly and professional. Would certainly recommend them to anyone. Reviewed on: 30th September 2021

Excellent Value & Excellent Customer Service

I have been with Saga for home & car insurance for several years now. I believe in showing loyalty to a company that cares about its customers. I was very well supported a few years ago when unfortunately I had a serious burglary at home. I was well supported throughout the ordeal and Saga dealt with the ensuing claim promptly. Reviewed on: 30th September 2021

Home&Garden

Garden covered along with house great Reviewed on: 30th September 2021

Feeling Secure

House insurance with SAGA has given me a feeling of being well protected, someone easily on hand to talk to if needs be and good value for money Reviewed on: 30th September 2021

Trusted Company

Always find Saga very upfront and transparent in all the products they sell.Their website is easy to navigate and they use plain English. Reviewed on: 30th September 2021

Competitive rates & excellent service

Always helpful on the phone and when asking for emergency service prompt and efficient. Reviewed on: 30th September 2021

Reliability

Always used with confidence and competitive price. Reviewed on: 30th September 2021

Insuring with Saga feels very safe and secure

It is always easy to insure with Saga and renew Reviewed on: 30th September 2021

New Way To offer insurance

No need to price compare for 3 years Brilliant Reviewed on: 30th September 2021

Excellent cover at reasonable cost

Used Saga home + emergency many years always reliable when needed Reviewed on: 30th September 2021

Do you have a different Saga product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Contents insurance
from Monzo 5.00 from 6 reviews
Home insurance (discontinued)
from LOOK Home Insurance (inactive company) 4.03 from 11 reviews
Home Insurance
from Suffolk Building Society, formerly Ipswich Building Society 4.90 from 4 reviews

Want to see more from Saga?

Stocks and shares ISA
from Saga 5.00 from 1 reviews
Life insurance (discontinued)
from Saga 5.00 from 5 reviews
Van Insurance (discontinued)
from Saga 5.00 from 1 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub