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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.8 (2707 reviews)

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4.69

Based on 2,707 reviews, last reviewed 3rd Nov 2025

91% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

WEB SITE EXTREMLY EASY TO USE. WEB SITE EXTREMLY EASY TO USE. GOT THE RIGHT COVER FOR ME WITHOUT COSTING A FORTUNE. GREAT VALUE FOR MONEY. LOW OR NO EXCESS ON MY POLICY, COULD CHOO... Read more Reviewed on: 14th October 2025

Latest lowest rating:

1

Think of a number and double it . Just received my renewal it has increased by more than double .Great difficulty contacting them to cancel and get written verification,, received v... Read more Reviewed on: 3rd November 2025

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Saga Home insurance reviews (2707)

Review of the Saga, Home insurance:

Woefully poor emergency claims experience

We are in the middle of an ongoing and still unresolved EMERGENCY PLUMBING CLAIM after four and a half weeks. The Claims team don’t understand about basic customer service, saying they’ll get back you and then nothing happens so we always have to phone them - our phone time to them is now about ten hours. They use an emergency plumber that you can’t contact over the weekends. You can’t ever speak to the same person twice even if you have their name, neither will they give you the Network Manager’s name or contact details nor put you through to anyone who can actually make a decision. It’s “not their protocol” apparently so you’re at the mercy of one of 80 telephone operators who aren’t allowed to make decisions and just sound bored as they repeat ad nauseam “there’s nothing I can do”. I actually doubt the Network Manager exists, because they should have contacted us yesterday and we’re still waiting. They also demonstrate poor competence - they arranged for a second plumber to contact us; heard nothing so we phoned them - turns out they don’t even do the type of work we need and had told Saga that but Saga didn’t bother to let us know. Our claim has been escalated to the invisible Network Manager so now no one in the Claims team can do anything apparently, not even to arrange for another (third or fourth by now?!) plumber - meanwhile we’ve been 4 and a half weeks without water! We have lodged our complaint and were supposed to have heard from the Complaints team on Monday - to date have heard nothing. I can’t find anything about their emergency KPIs, probably because they know they won’t meet them. Meanwhile the leak is getting worse, we are STILL awaiting a plumber (great emergency service!) and this claim is costing Saga more by the day due to their total incompetence. Reviewed on: 5th March 2025

Happy with the insurance company when I first took t...

Happy with the insurance company when I first took the policy out constantly been kept in contact in regards to renewal Reviewed on: 10th September 2025

Outstanding service when making a claim

Sadly we had to make a claim for a lost bracelet, they settled it promptly and it didn’t affect my renewal price. The staff are all very helpful. Reviewed on: 10th September 2025

On line service

Not needed to make a claim, bought insurance on line, no problems Reviewed on: 8th September 2025

The assurance of professional care is priceless

With a company like Saga you have assurance that everything will be handled in a professional manner and that any query will receive a friendly reply Reviewed on: 3rd September 2025

The home insurance application process was so easy a...

The home insurance application process was so easy and an absolute breeze to complete. I wasn’t sure about one issue so I gave Saga customer service a ring. Advice given was top class and the advisor was a sheer delight to deal with., Reviewed on: 2nd September 2025

Straightforward application form and trustworthy com...

Straightforward application form and trustworthy company..... Reviewed on: 1st September 2025

A Great Service At A Competitive Price

I Have Been With Saga House Insurance For Several Years Now And They Have Provided Me With Great Service at a Very Competitive Price And a Simple Way Of Renewal with No Hassel, Reviewed on: 1st September 2025

Saga give great service.

Saga give great service. Their Home Insurance was a good price and was guaranteed to stay the same for 3 years which was excellent. When I have had need to contact them, their customer service couldn't be faulted. Reviewed on: 1st September 2025

When I made a claim it was dealt with quickly and ef...

When I made a claim it was dealt with quickly and efficiently. I also like the three year fixed rate policy.peace of mind is essential to me. Reviewed on: 29th August 2025

When enquiring about making a claim, the person I de...

When enquiring about making a claim, the person I dealt with on the phone, couldn’t have been more helpful. They were also very friendly. Would have no problem contacting them again if I need to. Reviewed on: 29th August 2025

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