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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.69 (2709 reviews)

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4.69

Based on 2,709 reviews, last reviewed 17th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

WEB SITE EXTREMLY EASY TO USE. WEB SITE EXTREMLY EASY TO USE. GOT THE RIGHT COVER FOR ME WITHOUT COSTING A FORTUNE. GREAT VALUE FOR MONEY. LOW OR NO EXCESS ON MY POLICY, COULD CHOO... Read more Reviewed on: 14th October 2025

Latest lowest rating:

1

82 year old neighbour left in the lurch Our elderly neighbour had a major kitchen floor yesterday late afternoon. It was impossible to speak to anyone at saga. We had to stop the leak and sp... Read more Reviewed on: 17th February 2026

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Saga Home insurance reviews (2709)

Review of the Saga, Home insurance:

Woefully poor emergency claims experience

We are in the middle of an ongoing and still unresolved EMERGENCY PLUMBING CLAIM after four and a half weeks. The Claims team don’t understand about basic customer service, saying they’ll get back you and then nothing happens so we always have to phone them - our phone time to them is now about ten hours. They use an emergency plumber that you can’t contact over the weekends. You can’t ever speak to the same person twice even if you have their name, neither will they give you the Network Manager’s name or contact details nor put you through to anyone who can actually make a decision. It’s “not their protocol” apparently so you’re at the mercy of one of 80 telephone operators who aren’t allowed to make decisions and just sound bored as they repeat ad nauseam “there’s nothing I can do”. I actually doubt the Network Manager exists, because they should have contacted us yesterday and we’re still waiting. They also demonstrate poor competence - they arranged for a second plumber to contact us; heard nothing so we phoned them - turns out they don’t even do the type of work we need and had told Saga that but Saga didn’t bother to let us know. Our claim has been escalated to the invisible Network Manager so now no one in the Claims team can do anything apparently, not even to arrange for another (third or fourth by now?!) plumber - meanwhile we’ve been 4 and a half weeks without water! We have lodged our complaint and were supposed to have heard from the Complaints team on Monday - to date have heard nothing. I can’t find anything about their emergency KPIs, probably because they know they won’t meet them. Meanwhile the leak is getting worse, we are STILL awaiting a plumber (great emergency service!) and this claim is costing Saga more by the day due to their total incompetence. Reviewed on: 5th March 2025

Helpful staff

Queries are dealt with promptly and efficiently by friendly competent staff. Very competitive prices. Reviewed on: 30th September 2021

Competitive Pricing

It was very easy to arrange my home insurance, very good customer service and competitive prices! Reviewed on: 30th September 2021

Friendly helpful Service

Communicating with friendly helpful people on-shore is simply a pleasure. Reviewed on: 30th September 2021

My own experience

We had to make a claim for the first time ever to cover the loss of golfing equipment from our garage. Saga handled the claim very quickly and efficiently via their Insurance Company. We had no complaints at all. They were 100% efficient in the handling of our claim keeping us advised at every stage. Reviewed on: 30th September 2021

great service

We have never had any issues with Saga with any of the insurances we have with them. They have always been helpful and offered relevant advise. 10 out of 10 Reviewed on: 30th September 2021

Brilliant

Excellent value and easy to set up Reviewed on: 30th September 2021

Brilliant service and support

Competitively priced especially as I have their three year deal. Staff always helpful and work to make sure best price and insurance is obtained Reviewed on: 30th September 2021

Good service

Good value and excellent service Reviewed on: 30th September 2021

First Class

Always ready to help no matter what the query Reviewed on: 30th September 2021

Great cover at a fair fixed price

Great cover at a competitive price fixed for 3 years. Easy admin via Saga’s excellent website. Reviewed on: 30th September 2021

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