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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.69 (2709 reviews)

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4.69

Based on 2,709 reviews, last reviewed 17th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

WEB SITE EXTREMLY EASY TO USE. WEB SITE EXTREMLY EASY TO USE. GOT THE RIGHT COVER FOR ME WITHOUT COSTING A FORTUNE. GREAT VALUE FOR MONEY. LOW OR NO EXCESS ON MY POLICY, COULD CHOO... Read more Reviewed on: 14th October 2025

Latest lowest rating:

1

82 year old neighbour left in the lurch Our elderly neighbour had a major kitchen floor yesterday late afternoon. It was impossible to speak to anyone at saga. We had to stop the leak and sp... Read more Reviewed on: 17th February 2026

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Saga Home insurance reviews (2709)

Review of the Saga, Home insurance:

Woefully poor emergency claims experience

We are in the middle of an ongoing and still unresolved EMERGENCY PLUMBING CLAIM after four and a half weeks. The Claims team don’t understand about basic customer service, saying they’ll get back you and then nothing happens so we always have to phone them - our phone time to them is now about ten hours. They use an emergency plumber that you can’t contact over the weekends. You can’t ever speak to the same person twice even if you have their name, neither will they give you the Network Manager’s name or contact details nor put you through to anyone who can actually make a decision. It’s “not their protocol” apparently so you’re at the mercy of one of 80 telephone operators who aren’t allowed to make decisions and just sound bored as they repeat ad nauseam “there’s nothing I can do”. I actually doubt the Network Manager exists, because they should have contacted us yesterday and we’re still waiting. They also demonstrate poor competence - they arranged for a second plumber to contact us; heard nothing so we phoned them - turns out they don’t even do the type of work we need and had told Saga that but Saga didn’t bother to let us know. Our claim has been escalated to the invisible Network Manager so now no one in the Claims team can do anything apparently, not even to arrange for another (third or fourth by now?!) plumber - meanwhile we’ve been 4 and a half weeks without water! We have lodged our complaint and were supposed to have heard from the Complaints team on Monday - to date have heard nothing. I can’t find anything about their emergency KPIs, probably because they know they won’t meet them. Meanwhile the leak is getting worse, we are STILL awaiting a plumber (great emergency service!) and this claim is costing Saga more by the day due to their total incompetence. Reviewed on: 5th March 2025

Excellent

Easy, fast, polite, & efficient with fair pricing Reviewed on: 30th September 2021

Easy and secure

Saga offers secure home insurance which is clearly explained and reasonably priced. One is kept up to date with emails and a magasine. Options to pay for 3 years in advance are welcome. Reviewed on: 30th September 2021

Home insurance

Excellent customer service, took time out to explain everything and made sure we understood everything Reviewed on: 30th September 2021

Uncomplicated

Easy to access. Forms are clear and concise. Good breakdown of what's covered and what is not. Reviewed on: 30th September 2021

A very satisfied insurance customer

Can’t thank Saga enough for there help and guidance in setting up my home insurance and I will be contacting them when my motor insurance is due for renewal. Reviewed on: 30th September 2021

always so helpful

We’ve Been with saga for home and car insurance for many years, always helpful and friendly and patient, recently lost my husband and they dealt with it all with respect and compassion and made the process straightforward for me. Reviewed on: 30th September 2021

Reasonable priced

Always easy to contact and helpful Reviewed on: 30th September 2021

Excellent Insurance Company

Excellent Insurance Company. kind empathetic and understanding, plus very good value......Thank you Saga Reviewed on: 30th September 2021

Top Class Care

I have been totally impressed with Saga Insurance, I feel valued, cared for and I am treated like a valued customer and not as just as another client Reviewed on: 30th September 2021

No fuss, reasonable and reliable - love 'em

With Saga there's no fuss, the prices are very reasonable and the company totally reliable - The Possibilities magazine is a very nice bonus - all in all, Saga, love 'em Reviewed on: 30th September 2021

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