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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.69 (2709 reviews)

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4.69

Based on 2,709 reviews, last reviewed 17th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

WEB SITE EXTREMLY EASY TO USE. WEB SITE EXTREMLY EASY TO USE. GOT THE RIGHT COVER FOR ME WITHOUT COSTING A FORTUNE. GREAT VALUE FOR MONEY. LOW OR NO EXCESS ON MY POLICY, COULD CHOO... Read more Reviewed on: 14th October 2025

Latest lowest rating:

1

82 year old neighbour left in the lurch Our elderly neighbour had a major kitchen floor yesterday late afternoon. It was impossible to speak to anyone at saga. We had to stop the leak and sp... Read more Reviewed on: 17th February 2026

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Saga Home insurance reviews (2709)

Review of the Saga, Home insurance:

Woefully poor emergency claims experience

We are in the middle of an ongoing and still unresolved EMERGENCY PLUMBING CLAIM after four and a half weeks. The Claims team don’t understand about basic customer service, saying they’ll get back you and then nothing happens so we always have to phone them - our phone time to them is now about ten hours. They use an emergency plumber that you can’t contact over the weekends. You can’t ever speak to the same person twice even if you have their name, neither will they give you the Network Manager’s name or contact details nor put you through to anyone who can actually make a decision. It’s “not their protocol” apparently so you’re at the mercy of one of 80 telephone operators who aren’t allowed to make decisions and just sound bored as they repeat ad nauseam “there’s nothing I can do”. I actually doubt the Network Manager exists, because they should have contacted us yesterday and we’re still waiting. They also demonstrate poor competence - they arranged for a second plumber to contact us; heard nothing so we phoned them - turns out they don’t even do the type of work we need and had told Saga that but Saga didn’t bother to let us know. Our claim has been escalated to the invisible Network Manager so now no one in the Claims team can do anything apparently, not even to arrange for another (third or fourth by now?!) plumber - meanwhile we’ve been 4 and a half weeks without water! We have lodged our complaint and were supposed to have heard from the Complaints team on Monday - to date have heard nothing. I can’t find anything about their emergency KPIs, probably because they know they won’t meet them. Meanwhile the leak is getting worse, we are STILL awaiting a plumber (great emergency service!) and this claim is costing Saga more by the day due to their total incompetence. Reviewed on: 5th March 2025

Safe

My insurance was less this year and didn't have to pay extra fees by moving home I'm 74 yrs and every penny counts so very pleased Thank you Reviewed on: 29th September 2021

TOP FOR VALUE AND SERVICE

I have been with Saga for years and although I have never had to claim, friends have. Their home was ruined by a devastating flood while they were in Australia on holiday. Saga stepped in and organised everything for their young son who was living away from home at uni. That experience prompted me to change to a company with a proven track record of going the extra mile. I sleep easily knowing my buildings and contents cover is in safe hands. Reviewed on: 29th September 2021

Saga provide an efficient and friendly service

I always found Saga to be friendly and efficient in dealing with my claims Reviewed on: 29th September 2021

Competitive and helpful

I got my home insurance at an amazingly reduced price compared to my previous provider. I wish I made the move years ago. The process was really easy and the customer advisor was so helpful. Reviewed on: 29th September 2021

Best Insurance Company

Have been with Saga Home insurance for a few years now, and have always felt happy with their customer care, ensuring we were properly covered, and just recently providing us with a pippa kitchen alarm, which lets us know the precise temperature of our stove, and warns us if stove is overheating or has been left on, giving us complete peace of mind. Reviewed on: 29th September 2021

Home Insurance

Saga answer my calls quickly and are easy to communicate with over policy details. Their quotes are very competitive. Saga have made renewing my policies very straightforward. Reviewed on: 29th September 2021

Home Insurace

Inexpensive, great overall cover. Excellent staff at the end of the phone putting you fully at ease.. Reviewed on: 29th September 2021

No-nonsense, easy to follow application

A quick and easy house insurance that can be set up in minutes. Reviewed on: 29th September 2021

Excellent customer care

Saga looked after us when we had to claim on our home insurance policy following part of our house being flooded. They took a lot of the stress out of the situation and followed up with regular phone calls to check on the work being done. Reviewed on: 29th September 2021

First class service

The 3 year service at a fixed price, to is a good idea Reviewed on: 29th September 2021

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