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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.8 (2707 reviews)

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4.69

Based on 2,707 reviews, last reviewed 3rd Nov 2025

91% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

WEB SITE EXTREMLY EASY TO USE. WEB SITE EXTREMLY EASY TO USE. GOT THE RIGHT COVER FOR ME WITHOUT COSTING A FORTUNE. GREAT VALUE FOR MONEY. LOW OR NO EXCESS ON MY POLICY, COULD CHOO... Read more Reviewed on: 14th October 2025

Latest lowest rating:

1

Think of a number and double it . Just received my renewal it has increased by more than double .Great difficulty contacting them to cancel and get written verification,, received v... Read more Reviewed on: 3rd November 2025

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Saga Home insurance reviews (2707)

Review of the Saga, Home insurance:

Woefully poor emergency claims experience

We are in the middle of an ongoing and still unresolved EMERGENCY PLUMBING CLAIM after four and a half weeks. The Claims team don’t understand about basic customer service, saying they’ll get back you and then nothing happens so we always have to phone them - our phone time to them is now about ten hours. They use an emergency plumber that you can’t contact over the weekends. You can’t ever speak to the same person twice even if you have their name, neither will they give you the Network Manager’s name or contact details nor put you through to anyone who can actually make a decision. It’s “not their protocol” apparently so you’re at the mercy of one of 80 telephone operators who aren’t allowed to make decisions and just sound bored as they repeat ad nauseam “there’s nothing I can do”. I actually doubt the Network Manager exists, because they should have contacted us yesterday and we’re still waiting. They also demonstrate poor competence - they arranged for a second plumber to contact us; heard nothing so we phoned them - turns out they don’t even do the type of work we need and had told Saga that but Saga didn’t bother to let us know. Our claim has been escalated to the invisible Network Manager so now no one in the Claims team can do anything apparently, not even to arrange for another (third or fourth by now?!) plumber - meanwhile we’ve been 4 and a half weeks without water! We have lodged our complaint and were supposed to have heard from the Complaints team on Monday - to date have heard nothing. I can’t find anything about their emergency KPIs, probably because they know they won’t meet them. Meanwhile the leak is getting worse, we are STILL awaiting a plumber (great emergency service!) and this claim is costing Saga more by the day due to their total incompetence. Reviewed on: 5th March 2025

Satisfied

I have been with Saga for several years and have always been satisfied with cover and cutesy of staff Reviewed on: 18th August 2025

i am luck i have not need to make a claim for years...

i am luck i have not need to make a claim for years but if i no i need to make claim i no they have a great custom serves and will help me Reviewed on: 18th August 2025

Online only

Always gd service but don't speak to anyone as online Reviewed on: 18th August 2025

Easy to contact by phone.

Easy to contact by phone.No robots just real people who listen to what you have to say. Reviewed on: 18th August 2025

Saga provides very competitive prices, paperwork can...

Saga provides very competitive prices, paperwork can be sent online or by post. Reviewed on: 15th August 2025

My flat was flooded due to a burst water main.

My flat was flooded due to a burst water main. Saga dealt with my claim speedily and professionally. Having never made a Home Insurance claim before, the staff at Saga were extremely helpful and reassuring. Based on my experience I would highly recommend Saga Home Insurance. Reviewed on: 15th August 2025

Anytime I have spoken to Customer Services they were...

Anytime I have spoken to Customer Services they were helpful and could answer any queries I had. Reviewed on: 14th August 2025

Secure and safe.

We have been with Saga House and car Insurance for many years , and although so far have not needed to claim feel secure with you as a company Reviewed on: 14th August 2025

Have been with them for a few years, without any pro...

Have been with them for a few years, without any problems. I have not had to make a claim, so far, so it's only limited experience. Reviewed on: 14th August 2025

Contactable.

Very helpful. Apart from the comment that my review is too short Reviewed on: 14th August 2025

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