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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.8 (2707 reviews)

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4.69

Based on 2,707 reviews, last reviewed 3rd Nov 2025

91% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

WEB SITE EXTREMLY EASY TO USE. WEB SITE EXTREMLY EASY TO USE. GOT THE RIGHT COVER FOR ME WITHOUT COSTING A FORTUNE. GREAT VALUE FOR MONEY. LOW OR NO EXCESS ON MY POLICY, COULD CHOO... Read more Reviewed on: 14th October 2025

Latest lowest rating:

1

Think of a number and double it . Just received my renewal it has increased by more than double .Great difficulty contacting them to cancel and get written verification,, received v... Read more Reviewed on: 3rd November 2025

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Saga Home insurance reviews (2707)

Review of the Saga, Home insurance:

Mis-sold policy

We took out a policy on the 26th November 2021 online and this was followed up by a Saga sales agent about 20mins later to go through everything to make sure everything was correct. During this call we requested additional options including boiler and heating cover as their Home emergency Cover. I clearly remember the call and was advised it was an extra £39.99 which we agreed to. Needless to say took out the policy on this basis. Today went to put in a claim for boiler which started leaking and they said it wasn't covered, looked through the schedule and can clearly see Home Emergency is covered however not the heating and boiler or annual boiler service as requested. After requesting a copy of the telephone call with the sales agent they tried to say that seeing as it was setup online it wasnt added which is when I mentioned one of their sales agents called up pretty much straight after setting it up which is when this was added. In short don't use this company and if you do ensure that you record the telephone call as it is very clear that they will do anything to get out of you making a claim. Needless to say a subject access request has gone in for access to that telephone call. Reviewed on: 6th January 2022

Satisfied

I have been with Saga for several years and have always been satisfied with cover and cutesy of staff Reviewed on: 18th August 2025

i am luck i have not need to make a claim for years...

i am luck i have not need to make a claim for years but if i no i need to make claim i no they have a great custom serves and will help me Reviewed on: 18th August 2025

Online only

Always gd service but don't speak to anyone as online Reviewed on: 18th August 2025

Easy to contact by phone.

Easy to contact by phone.No robots just real people who listen to what you have to say. Reviewed on: 18th August 2025

Saga provides very competitive prices, paperwork can...

Saga provides very competitive prices, paperwork can be sent online or by post. Reviewed on: 15th August 2025

My flat was flooded due to a burst water main.

My flat was flooded due to a burst water main. Saga dealt with my claim speedily and professionally. Having never made a Home Insurance claim before, the staff at Saga were extremely helpful and reassuring. Based on my experience I would highly recommend Saga Home Insurance. Reviewed on: 15th August 2025

Anytime I have spoken to Customer Services they were...

Anytime I have spoken to Customer Services they were helpful and could answer any queries I had. Reviewed on: 14th August 2025

Secure and safe.

We have been with Saga House and car Insurance for many years , and although so far have not needed to claim feel secure with you as a company Reviewed on: 14th August 2025

Have been with them for a few years, without any pro...

Have been with them for a few years, without any problems. I have not had to make a claim, so far, so it's only limited experience. Reviewed on: 14th August 2025

Contactable.

Very helpful. Apart from the comment that my review is too short Reviewed on: 14th August 2025

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