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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.69 (2709 reviews)

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4.69

Based on 2,709 reviews, last reviewed 17th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

WEB SITE EXTREMLY EASY TO USE. WEB SITE EXTREMLY EASY TO USE. GOT THE RIGHT COVER FOR ME WITHOUT COSTING A FORTUNE. GREAT VALUE FOR MONEY. LOW OR NO EXCESS ON MY POLICY, COULD CHOO... Read more Reviewed on: 14th October 2025

Latest lowest rating:

1

82 year old neighbour left in the lurch Our elderly neighbour had a major kitchen floor yesterday late afternoon. It was impossible to speak to anyone at saga. We had to stop the leak and sp... Read more Reviewed on: 17th February 2026

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Saga Home insurance reviews (2709)

Review of the Saga, Home insurance:

Woefully poor emergency claims experience

We are in the middle of an ongoing and still unresolved EMERGENCY PLUMBING CLAIM after four and a half weeks. The Claims team don’t understand about basic customer service, saying they’ll get back you and then nothing happens so we always have to phone them - our phone time to them is now about ten hours. They use an emergency plumber that you can’t contact over the weekends. You can’t ever speak to the same person twice even if you have their name, neither will they give you the Network Manager’s name or contact details nor put you through to anyone who can actually make a decision. It’s “not their protocol” apparently so you’re at the mercy of one of 80 telephone operators who aren’t allowed to make decisions and just sound bored as they repeat ad nauseam “there’s nothing I can do”. I actually doubt the Network Manager exists, because they should have contacted us yesterday and we’re still waiting. They also demonstrate poor competence - they arranged for a second plumber to contact us; heard nothing so we phoned them - turns out they don’t even do the type of work we need and had told Saga that but Saga didn’t bother to let us know. Our claim has been escalated to the invisible Network Manager so now no one in the Claims team can do anything apparently, not even to arrange for another (third or fourth by now?!) plumber - meanwhile we’ve been 4 and a half weeks without water! We have lodged our complaint and were supposed to have heard from the Complaints team on Monday - to date have heard nothing. I can’t find anything about their emergency KPIs, probably because they know they won’t meet them. Meanwhile the leak is getting worse, we are STILL awaiting a plumber (great emergency service!) and this claim is costing Saga more by the day due to their total incompetence. Reviewed on: 5th March 2025

Great price guaranteed for 3 years

Great service online when I chatted about moving my insurance to Saga from another company. No vague answers, all clear and to the point. Reviewed on: 29th September 2021

understanding

easy to understand person on phone very knowledgeable and helpful Reviewed on: 29th September 2021

Very helpful and understood my needs

Tried a few on line but Saga gave me best deal for my wife and myself Reviewed on: 29th September 2021

Excellent customer service when buying home/contents insurance.

Very helpful and knowledgeable staff when enquired about a new policy which I took out. Reviewed on: 29th September 2021

3 Year Fixed Rate

Got a good deal... 3 years without an increase. Reviewed on: 29th September 2021

The best service

Employee all helpful and knowable excellent service Reviewed on: 29th September 2021

Saga : Home insurance : Excellent service and product

The Saga staff were helpful, clear and professional in the way they assisted us with our Home insurance. The cost, timescales and next steps were explained without any hard sell and with a customer friendly approach. Reviewed on: 29th September 2021

Impressed by more generous terms

My wife and I have chosen Saga for our home insurance because the price is fixed for 3 yrs and the terms offer much more than our current insurer for less money. Also have my car insurance with Saga; and had a holiday in Peru with Saga some 3 yrs ago to celebrate our 50th Anniversary. We were treated extremely well from the day we left until the day we arrived back home. They come highly recommended by us. Reviewed on: 29th September 2021

Brilliant 3 year deal

Saga consistently gives excellent customer service Reviewed on: 29th September 2021

Sorted everything for my claim easily for me

Once you get through to right person,they are very caring & will help you to get everything sorted quickly & easily Reviewed on: 29th September 2021

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